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- Tasks: Support clients through calls and written correspondence in our financial helpdesk.
- Company: Join a leading financial helpdesk serving 1.8 million clients.
- Benefits: Enjoy in-house training and opportunities for career growth.
- Why this job: Be the first point of contact, making a real impact on client satisfaction.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: This is not a sales role, focusing solely on client support.
The predicted salary is between 28800 - 48000 £ per year.
We have a new position open for a Helpdesk Consultant to join our leading financial helpdesk, either in our Investment or Pension department. You'll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence. This is not a sales role. You'll receive in-house training and work across the business to be able to help clients with complex issues.
Helpdesk Consultant (Full-Time) employer: Hargreaves Lansdown
Contact Detail:
Hargreaves Lansdown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Consultant (Full-Time)
✨Tip Number 1
Familiarise yourself with the financial services industry, particularly in investment and pensions. Understanding the basics will help you engage confidently with clients and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. As a Helpdesk Consultant, you'll need to convey complex information clearly and empathetically, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common issues faced by clients in the financial sector. Being knowledgeable about typical queries can help you provide better support and show that you're proactive in understanding client needs.
✨Tip Number 4
Network with current or former Helpdesk Consultants to gain insights into the role. They can offer valuable tips on what to expect and how to excel, which can give you an edge during the interview process.
We think you need these skills to ace Helpdesk Consultant (Full-Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Helpdesk Consultant. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Communication Skills: Since this role involves being the first point of contact for clients, emphasise your communication skills in your CV and cover letter. Provide examples of how you've effectively handled client inquiries or resolved issues in the past.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving skills by including specific instances where you've successfully addressed complex issues. This is crucial for a Helpdesk Consultant who needs to assist clients with various queries.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for this position. Use keywords from the job description and align your experiences with the expectations outlined for the Helpdesk Consultant role.
How to prepare for a job interview at Hargreaves Lansdown
✨Understand the Role
Make sure you have a clear understanding of what a Helpdesk Consultant does, especially in the financial sector. Familiarise yourself with the types of queries you might encounter and how to address them effectively.
✨Showcase Your Communication Skills
As the first point of contact for clients, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, both verbally and in writing, as this will be crucial in your role.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved issues in the past. Highlight your ability to think critically and provide solutions, as this is key in helping clients with complex queries.
✨Research the Company
Familiarise yourself with the company’s values, mission, and the specific departments you'll be working with. This shows your genuine interest in the role and helps you align your answers with their expectations.
