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- Tasks: Support clients through calls and written correspondence in our financial helpdesk.
- Company: Join a leading financial helpdesk serving 1.8 million clients.
- Benefits: Enjoy in-house training and opportunities for career growth.
- Why this job: Be the first point of contact, making a real impact on client satisfaction.
- Qualifications: No sales experience needed; just a passion for helping others.
- Other info: Work in either Investment or Pension department with a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
We have a new position open for a Helpdesk Consultant to join our leading financial helpdesk, either in our Investment or Pension department. You'll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence. This is not a sales role. You'll receive in-house training and work across the business to be able to help clients with complex issues.
Helpdesk Consultant (Full-Time) employer: Hargreaves Lansdown
Contact Detail:
Hargreaves Lansdown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Consultant (Full-Time)
✨Tip Number 1
Familiarise yourself with the financial services industry, particularly investment and pension sectors. Understanding common terminology and processes will help you communicate effectively with clients and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Helpdesk Consultant, you'll be interacting with clients regularly, so being clear and concise in your explanations is crucial for building trust and rapport.
✨Tip Number 3
Showcase your problem-solving abilities during the interview process. Think of examples from your past experiences where you've successfully resolved issues or helped others, as this will highlight your suitability for a client-facing role.
✨Tip Number 4
Research StudySmarter and our values. Understanding our company culture and how we operate will allow you to align your answers with what we’re looking for in a candidate, making you a more attractive applicant.
We think you need these skills to ace Helpdesk Consultant (Full-Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Helpdesk Consultant. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Communication Skills: Since this role involves being the first point of contact for clients, emphasise your communication skills in your CV and cover letter. Provide examples of how you've effectively handled client inquiries or resolved issues in the past.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving skills by including specific instances where you've successfully addressed complex issues. This is crucial for a Helpdesk Consultant who will support clients with various queries.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for this position. Use keywords from the job description and align your experiences with the expectations outlined for the Helpdesk Consultant role.
How to prepare for a job interview at Hargreaves Lansdown
✨Understand the Role
Make sure you have a clear understanding of what a Helpdesk Consultant does, especially in the financial sector. Familiarise yourself with the types of queries you might encounter in both the Investment and Pension departments.
✨Showcase Your Communication Skills
As the first point of contact for clients, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, and be prepared to demonstrate how you would handle various client scenarios during the interview.
✨Emphasise Problem-Solving Abilities
Highlight your ability to resolve issues efficiently. Prepare examples from your past experiences where you successfully solved problems or provided exceptional support, as this will show your potential employer that you can handle complex client queries.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training processes, and the specific challenges faced by the Helpdesk team. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
