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For Companies At a Glance
- Tasks: Support clients through calls and written correspondence in our financial helpdesk.
- Company: Join a leading financial helpdesk serving 1.8 million clients.
- Benefits: Enjoy in-house training and opportunities for career growth.
- Why this job: Be the first point of contact, making a real impact on client satisfaction.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: This is not a sales role, focusing purely on client support.
The predicted salary is between 28800 - 43200 £ per year.
We have a new position open for a Helpdesk Consultant to join our leading financial helpdesk, either in our Investment or Pension department. You'll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence. This is not a sales role. You'll receive in-house training and work across the business to be able to help clients with complex issues.
Locations
Helpdesk Consultant (Full-Time) employer: Hargreaves Lansdown
Contact Detail:
Hargreaves Lansdown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Consultant (Full-Time)
✨Tip Number 1
Familiarise yourself with the financial services industry, particularly in investment and pensions. Understanding the basics will help you engage confidently with clients and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. As a Helpdesk Consultant, you'll need to convey complex information clearly and empathetically, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common issues faced by clients in the financial sector. Being knowledgeable about typical queries can help you provide quicker and more effective support, making you stand out during the interview process.
✨Tip Number 4
Network with current or former Helpdesk Consultants in the financial industry. They can offer valuable insights into the role and the company culture, which can be beneficial when preparing for your interview.
We think you need these skills to ace Helpdesk Consultant (Full-Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Helpdesk Consultant. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Communication Skills: Since this role involves being the first point of contact for clients, emphasise your communication skills in your CV and cover letter. Provide examples of how you've effectively handled client inquiries or resolved issues in the past.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving skills by including specific instances where you've successfully navigated complex situations. This is crucial for a Helpdesk Consultant who needs to assist clients with various queries.
Tailor Your Application: Customise your CV and cover letter for this position. Use keywords from the job description and align your experiences with the expectations outlined for the Helpdesk Consultant role.
How to prepare for a job interview at Hargreaves Lansdown
✨Understand the Role
Make sure you have a clear understanding of what a Helpdesk Consultant does, especially in the financial sector. Familiarise yourself with the types of queries you might encounter and how to address them effectively.
✨Showcase Your Communication Skills
As the first point of contact for clients, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, both verbally and in writing, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved issues in the past. Highlight your ability to think on your feet and provide solutions, as this is key in a helpdesk role where clients may have complex problems.
✨Research the Company
Take some time to learn about the company’s values, mission, and the specific departments you'll be working with. This knowledge will not only help you answer questions but also show your genuine interest in the position.
