Payments Operations Specialist

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo.

We’re looking for an enthusiastic, diligent Operations Specialist to join our Payment Operations team in London, and help us build an amazing operational function.

Our team

You’ll be joining a small team of specialists in our London office, responsible for managing the critical payments processes that keep Monzo running smoothly across the globe.

About The Role

You’ll help us continuously improve our processes to adapt to ever-changing demands, and will have the opportunity to work with the wider payments engineering team to develop innovative, technology led solutions.

Your Responsibilities Will Include

• Managing cash in our corporate accounts and processing critical high value business payments
• Managing and executing daily Treasury payments
• Managing and executing payment processes to ensure payments work flawlessly for our customers
• Managing physical cheque operations
• Promptly dealing with escalations and queries from our Customer Operations team
• Maintaining existing and creating new procedural documentation
• Actively seeking efficiency improvements to processes, and working closely with Analysts and Engineers to implement these
• Carrying out important checks to ensure our accounts reconcile, identifying discrepancies, and resolving them
• Supporting the wider Payments and Finance team with ad-hoc requests and projects
• Building and maintaining relationships with our third party vendors
• Ensuring the service provided is to a high standard and making recommendations to improve and streamline processes and interactions

We’d love to hear from you if

• You can demonstrate an understanding of Payments Operations in a similar environment
• You have experience in creating & improving processes (within Finance, Accounting, or similar environments)
• You can own a project end-to-end, from inception to launch/delivery
• You can adapt to new systems easily
• You have a high attention to detail and delight in investigating and solving issues for people
• You have a keen eye for process improvements
• You’re a team player, we work best as a supportive and collaborative team
• You thrive in a dynamic and constantly evolving environment
• You’re a self-starter and are hands-on

What’s In It For You

• £32,900 - £44,600 share options.
• This role will be based in our London office in Shoreditch
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• Plus lots more!

The application journey has 3 key steps:

• Call with a Monzo Recruiter (20 - 30 mins)
• Video-call interview with the Hiring Manager (30 mins)
• Full-Loop Interviews (2 x video-interviews 45 - 60 mins)

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to us. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.