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For Companies At a Glance
- Tasks: Lead customer success initiatives, drive renewals, and identify growth opportunities.
- Company: Fyxer AI is revolutionising customer success with a focus on strategic partnerships and revenue generation.
- Benefits: Enjoy a competitive salary, equity, private medical, and a vibrant office culture in London.
- Why this job: Be at the forefront of building a dynamic customer success team and make a real impact.
- Qualifications: 8+ years in Customer Success or Account Management with enterprise experience and a commercially driven mindset.
- Other info: Onsite role 4 days a week; no cover letter needed for application.
The predicted salary is between 72000 - 84000 £ per year.
At Fyxer AI, we’re not building a traditional Customer Success team - we’re building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership. Our CSMs don’t just react - they lead. This is a hands-on role for a commercially-minded operator who thrives in ambiguity and is excited to build from zero. You will work with our largest and most complex customers - and the ones with the most potential - to drive renewals, find expansion opportunities, and turn usage into value and value into growth. We’re looking for someone who was an Account Manager in a past life - someone who understands how to sell through success, multithread across an organisation, and turn commercial goals into long-term partnerships.
What’s on offer:
- This role is onsite 4 days a week at our London (Holborn) office
- Salary: £100k/year + equity + private medical
What Success Looks Like in This Role
You’ll be at the frontline of our Customer Success motion - helping define it while actively delivering results. We don’t yet have all the tooling, playbooks, or workflows in place. You’ll help build them. And you’ll do that while making sure our biggest customers are supported, engaged, and growing. Success means:
- Renewals are a no-brainer because value is clear and relationships are deep
- Expansions happen regularly because opportunities are spotted and acted on
- Customers lean on us as strategic partners - not just vendors.
Your Three Core Responsibilities
- Drive Retention and Expansion Across Strategic Accounts
- Own a portfolio of high-potential, high-complexity enterprise accounts
- Drive the full renewal cycle
- Multithread across stakeholders to ensure broad, embedded relationships
- Surface commercial opportunities through value-based conversations
- Build the Foundations of Customer Success at Fyxer AI
- Develop scalable, repeatable playbooks for success, renewal, and expansion
- Help shape our tooling and GTM tech stack - helping choose, implement, and evolve the right systems to support success at scale
- Define and refine KPIs and dashboards that help us track what matters most for our customers
- Be a Strategic Partner to Product, Sales, and Leadership
- Translate customer insights into product feedback and roadmap influence
- Collaborate closely with Sales on account planning and pre-to-post handoffs
- Bring a commercial lens to everything - always thinking about how success drives revenue
What Our Ideal Candidate Looks Like
- 8+ years in Customer Success or Account Management, with a clear track record of owning revenue (renewals + expansion)
- Enterprise experience - you’ve navigated complex organisations, long sales cycles, and strategic conversations
- Commercially driven - you’re not afraid to talk numbers, push for value, and ask for the upsell
- Builder mindset - you’re energized by ambiguity and excited to help define a motion from scratch
- Excellent communicator - confident leading executive conversations, translating technical concepts, and managing internal stakeholders.
- Tooling savvy - you know your way around modern GTM tools and can help us choose and implement what works best
- Startup-ready - fast, flexible, and energized by change
The application process
- Submit your CV (no need for a cover letter)
- We’ll review it
- An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)
- Customer case study with a panel (45 minutes)
- Meet more of the team (30 minutes)
Senior Customer Success Manager employer: Fyxer Limited
Contact Detail:
Fyxer Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Familiarise yourself with Fyxer AI's products and services. Understanding their offerings will help you engage in meaningful conversations during interviews, showcasing your ability to translate customer needs into strategic insights.
✨Tip Number 2
Network with current or former employees of Fyxer AI on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to drive renewals and expansions. Highlight instances where you've successfully navigated complex organisations and built long-term partnerships.
✨Tip Number 4
Showcase your builder mindset by discussing any previous experiences where you’ve developed processes or playbooks from scratch. This will resonate well with the team at Fyxer AI, who are looking for someone to help shape their Customer Success strategy.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success or Account Management, especially focusing on your track record of driving renewals and expansions. Use specific metrics to demonstrate your impact.
Showcase Relevant Skills: Emphasise your commercially driven mindset and ability to navigate complex organisations. Highlight your communication skills and experience in leading strategic conversations, as these are crucial for the role.
Prepare for the Initial Call: Think about your motivation for joining Fyxer AI and be ready to discuss how your background aligns with their vision of building a high-leverage Customer Success team. Prepare examples that showcase your builder mindset and adaptability.
Understand the Role's Challenges: Familiarise yourself with the challenges of building a Customer Success function from scratch. Be prepared to discuss how you would approach developing scalable playbooks and defining KPIs that matter for customers.
How to prepare for a job interview at Fyxer Limited
✨Showcase Your Commercial Acumen
Since the role is heavily focused on driving revenue through customer success, be prepared to discuss your past experiences where you successfully turned relationships into revenue. Highlight specific examples of how you've identified expansion opportunities and driven renewals.
✨Demonstrate Your Builder Mindset
Fyxer AI is looking for someone who thrives in ambiguity and can help define processes from scratch. Be ready to share instances where you've built or improved systems, playbooks, or workflows in previous roles, showcasing your ability to adapt and innovate.
✨Prepare for Strategic Conversations
As a Senior Customer Success Manager, you'll need to multithread across various stakeholders. Practice articulating how you've navigated complex organisational structures and led strategic discussions that resulted in successful outcomes.
✨Know Your Tools
Familiarise yourself with modern go-to-market tools and be ready to discuss how you've used them in the past. This will demonstrate your tooling savvy and your ability to contribute to shaping Fyxer AI's tech stack effectively.
