Adjudicator / Paralegal / Caseworker

Company Description: www.ombuds.group

The Ombuds Group is a nationally recognised, not-for-profit leader in the UK’s alternative dispute resolution (ADR) sector. We provide trusted, independent dispute resolution services across a wide range of regulated and non-regulated industries, including rail, retail, home improvement, utilities, TV and music licensing, football, and removals.

Our portfolio of brands – recognised by government, business, and consumers – stands for trust, impartiality, and integrity. Alongside our core dispute resolution work, we offer expert training and consultancy services, supporting organisations to strengthen their complaint handling, raise internal standards, and build long-term trust with their customers.

Our mission is to remain the foremost dispute resolution organisation in our field, empowering the businesses we serve with the knowledge, tools, and expertise they need to inspire confidence and drive continuous improvement.

In 2025, The Ombuds Group was proud to be named one of The Sunday Times Best 500 Places to Work – a testament to our commitment to excellence, fairness, and employee wellbeing.

Role Description

This is a full-time, on-site role, based over a 4 day working week – located in Stevenage, Hertfordshire for an Adjudicator/Paralegal. The role holder will be responsible for resolving disputes, mediating, adjudicating, preparing legal documents, conducting legal research, reviewing documents, assisting with dispute resolution processes, and communicating with various stakeholders. The role holder will support the legal team in ensuring compliance and accuracy in all legal matters.

Package

• Salary ranges £28k to £40k depending on qualifications and experience
• Best in class benefits including private medical cover and wellness package
• 4-day week (Mon-Thur or Tue to Fri)
• Modern staff facilities with games room and quiet zones, staff and community events
• Company sponsored opportunities to obtain professional qualifications
• Ongoing L&D programmes with extensive accredited training

Qualifications

• Candidates must have at least a 2.1 Bachelor’s degree in Law (or PGDL) plus completed or studying towards BPTC/BVC/LPC/SQE
• Experience in Law and Legal Document Preparation
• Strong Research and Document Review abilities
• Excellent communication and decision making skills
• Attention to detail and organisational skills
• Experience in Alternative Dispute Resolution is an advantage
• Ability to work on-site in Stevenage, Hertfordshire

Read more about what our staff say about us

https://www.disputeresolutionombudsman.org/careers