Cashier

Overview

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Position Purpose

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, monitor and maintain the Self-Checkout area. They proactively seek product knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.

Responsibilities

• Provide fast, friendly, accurate, and safe service to customers.
• Process Checkout and/or Return transactions and monitor the Self-Checkout area.
• Seek product knowledge to inform customers and identify selling opportunities.
• Follow policies to minimize shrink.
• Assist in supervising, coaching, and training of Front End Associates; participate in training of new Cashiers.
• Support Cashiers by expediting price checks and approving POS transactions and markdowns across multiple store areas (mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, Tool Rental).
• Escalate customer issues as a first level of resolution.

Qualifications

• 1+ years of Cashier experience (preferred for Head Cashier).

Employment type

Full-time

Job function

Consumer Services

Location

Somerset, MA