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- Tasks: Help customers with pension queries and provide excellent service via inbound calls.
- Company: Join Aon, a supportive company focused on empowering results for customers and employees.
- Benefits: Enjoy hybrid working, global wellbeing days, and a diverse, inclusive environment.
- Why this job: This role offers growth opportunities in a rewarding customer service position with no sales pressure.
- Qualifications: No prior experience needed; just bring your passion for customer service and communication skills.
- Other info: Full training provided, with a focus on personal development and team support.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team on an initial fixed term contract basis.
Previous experience in pensions or working in a contact centre environment is not required. Full training will be given to ensure you are successful in your new role.
Skills and experience that will lead to success:
- Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
- Active listening and good communication skills.
- A pro-active approach with the ability to resolve queries efficiently and effectively.
- Excellent attention to detail and commitment to provide ongoing quality.
- Good understanding of Microsoft applications.
What the day will look like:
- Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.
- Updating personal information with a high attention to detail.
- Processing requests for written information to be sent to our members.
- Providing accurate information from our knowledge/customer databases.
- Explaining our processes and setting correct expectations.
Office base in centre of Sheffield to ensure you benefit from the supporting network that is Aon United, and are not isolated in your role. We work smartly in a hybrid environment requiring you to be in the office every week which additionally supports your ongoing development and training needs.
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.
You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
How we support our colleagues:
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Customer Service Advisor employer: Aon
Contact Detail:
Aon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company culture at Aon. Understanding their values and commitment to customer service will help you align your responses during interviews and show that you're a great fit for the team.
✨Tip Number 2
Brush up on your active listening skills. Since the role involves handling customer queries, demonstrating your ability to listen and respond effectively can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss scenarios where you've provided excellent customer service in the past. Even if you haven't worked in a contact centre, think of examples from any role where you resolved issues or helped customers.
✨Tip Number 4
Get comfortable with Microsoft applications, as they are mentioned in the job description. Being able to demonstrate your proficiency with these tools can give you an edge during the selection process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, even if it's not directly related to pensions or contact centres. Emphasise your communication skills and ability to handle challenging interactions.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work for Aon. Mention your proactive approach to resolving queries and your attention to detail, as these are key skills for the role.
Showcase Relevant Skills: Highlight your active listening and communication skills in your application. Provide examples of how you've successfully resolved customer issues in the past, even if they were in different contexts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at Aon
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles, even if they weren't in customer service. This will demonstrate your commitment to providing excellent service.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are capable of understanding customer needs, which is crucial for a Customer Service Advisor.
✨Highlight Attention to Detail
Since the role requires updating personal information accurately, be prepared to discuss how you ensure accuracy in your work. You could mention specific methods or tools you use to maintain high standards in your previous experiences.
✨Familiarise Yourself with Microsoft Applications
Brush up on your knowledge of Microsoft applications, as they are essential for this role. If you have experience using any specific software, mention it during the interview to show you're ready to hit the ground running.
