Customer Service Advisor - Migrant Help

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.

You will work 5 x 7.5 hour days between 8am – 10pm Monday-Sunday and will do weekends on a rota basis, so it could be a Saturday or a Sunday but won\\\’t be both days. You will have the opportunity to work from home as well, usually 3 days in the office and 2 days from home following training which can be 4-8 weeks after you are trained.

The office is based at 18c, Meridian East, Meridian Business Park, Leicester, England, LE19 1WZ.