Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to users and manage helpdesk tickets.
- Company: Join a fast-growing company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, free parking, and opportunities for learning and development.
- Why this job: Be part of a supportive team where your skills are valued and you can grow.
- Qualifications: Experience in IT support, knowledge of Windows OS, and strong communication skills required.
- Other info: On-site role with a weekend support rota (1 in 4).
The predicted salary is between 30000 - 42000 £ per year.
Are you a proactive and customer-focused IT professional looking to join a forward-thinking organisation? You Recruitment are working on behalf of a well-established and fast-growing company who are a major player in their industry. With over 200 users and a busy IT environment, they’re looking to bring on an IT Help Desk Support to provide essential 1st and 2nd line support across the business. This is a fantastic opportunity for someone with a passion for IT support and a strong desire to grow within a hands-on, supportive team.
Location: This is an onsite role, Monday - Friday 8am-5pm near their site situated not far from Margate, Kent.
What does the role involve?
- Delivering 1st and 2nd line support to end users across desktop, network, and business systems
- Managing helpdesk tickets and ensuring timely resolution of issues
- Installing, maintaining, and upgrading IT hardware and software
- Setting up and removing user accounts in line with company policies
- Maintaining accurate asset and support documentation
- Participating in a weekend support rota (typically 1 in 4)
What we’re looking for:
- Experience in an IT support role (ideally 1st/2nd line in a busy environment)
- Working knowledge of Windows OS and Microsoft Office
- Excellent communication skills with a strong customer service focus
- Ability to explain technical issues in simple terms
- Strong troubleshooting skills and a methodical approach to problem-solving
- A flexible, team-oriented mindset with a genuine interest in emerging technologies
What’s on offer:
- On-site working in a collaborative and friendly team
- £competitive
- A varied role with excellent opportunities for learning and development
- Free on-site parking and additional company benefits
If you’re looking for a role where your technical skills will be valued and your career supported, I’d love to hear from you.
It Support Technician employer: You Recruitment
Contact Detail:
You Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description. Brush up on your knowledge of Windows OS and Microsoft Office, as these are crucial for the role. Being able to demonstrate your expertise in these areas during the interview will set you apart.
✨Tip Number 2
Prepare to discuss your previous experience in IT support, particularly any instances where you successfully resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and customer service focus.
✨Tip Number 3
Research the company and its culture before your interview. Understanding their values and how they approach IT support can help you tailor your answers and show that you're a good fit for their team-oriented environment.
✨Tip Number 4
Practice explaining technical concepts in simple terms, as this is a key requirement for the role. You might be asked to demonstrate this skill during the interview, so think of examples where you've had to communicate complex information to non-technical users.
We think you need these skills to ace It Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line roles. Emphasise your knowledge of Windows OS and Microsoft Office, as well as any troubleshooting skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your customer service focus. Mention specific examples of how you've successfully resolved technical issues in the past and your ability to communicate effectively with users.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as installing and maintaining IT hardware and software. Also, mention your experience with helpdesk ticket management and your methodical approach to problem-solving.
Show Enthusiasm for Learning: Express your genuine interest in emerging technologies and your desire to grow within a supportive team. Companies appreciate candidates who are eager to learn and adapt in a fast-paced environment.
How to prepare for a job interview at You Recruitment
✨Show Your Customer Service Skills
Since the role requires excellent communication and a strong customer service focus, be prepared to share examples of how you've successfully assisted users in the past. Highlight your ability to explain technical issues in simple terms.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of Windows OS and Microsoft Office, as these are crucial for the position. Be ready to discuss any relevant experience you have with 1st and 2nd line support, and consider preparing for potential technical questions.
✨Prepare for Problem-Solving Scenarios
The interview may include hypothetical troubleshooting scenarios. Practice explaining your thought process and methodical approach to solving problems, as this will showcase your strong troubleshooting skills.
✨Express Your Interest in Emerging Technologies
The company values a genuine interest in emerging technologies. Be sure to mention any new tech trends or tools you're excited about and how you stay updated in the IT field, as this shows your proactive attitude towards growth.
