Senior Housing Officer

Be among the first 25 applicants

Contract: Permanent

Interviews: Wednesday 29th & Thursday 30th October 2025

Pineview Housing Association is a community-based housing association in the Drumchapel area of Glasgow. We provide housing / management services for 852 social rented properties, a 4-bed supported accommodation property and 50 sharing owners / owner occupiers.

Overview

Pineview Housing Association is seeking a highly motivated and customer focused individual as operational lead on the provision of high-quality services that deliver and focus on positive outcomes for tenants, applicants and other service users. You will work with our Housing Services Manager to develop and deliver service improvements as well as ensuring compliance with regulatory, legislative, good practice and quality standards.

Responsibilities

• Lead on the provision of high-quality housing services to tenants, applicants and other service users.
• Develop and deliver service improvements in collaboration with the Housing Services Manager.
• Ensure compliance with regulatory, legislative, good practice and quality standards.
• Manage and support staff in their personal development and to achieve targets and objectives.
• Maintain effective audit trails and maximise customer satisfaction and tenant participation.
• Operate within a strong performance culture to deliver results; be solution-focused and self-motivated.
• Demonstrate excellent interpersonal and communication skills, with good computer literacy and strong accuracy/analytical abilities.
• Adhere to the organisation’s values and contribute to staff development and support.

Qualifications and requirements

• Ability to manage and support staff and deliver against targets/objectives.
• Good interpersonal and communication skills.
• Strong computer literacy and analytical skills.
• Basic Disclosure Scotland check is required for this post.
• Experience in delivering housing services and improving customer outcomes is desirable.
• Commitment to equal opportunities and quality service delivery.

Details

• Location: Drumchapel, Glasgow G15
• Salary: £48,597 – £52,578
• Grade: EVH 8
• Contract: Permanent
• Closing Date: 12.00 noon on Monday 20th October 2025
• Interviews: Wednesday 29th & Thursday 30th October 2025

How to apply

If you are interested in this opportunity and feel you meet the requirements of the post, please download an application pack from the News section of our website.

Alternatively, please contact our office for a recruitment pack:

Tel: 0141 944 3891; E-mail: recruitment@pineview.org.uk

Please note that we do not accept CVs.

Employers in Voluntary Housing (EVH) Conditions of Service and Entitlement apply to this post. Pineview Housing Association is an Equal Opportunities Employer.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Online Audio and Video Media

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