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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their vehicle servicing needs are met with care.
- Company: Join Sytner Oldbury, a leader in automotive service and customer satisfaction.
- Benefits: Enjoy flexible working hours, enhanced holiday entitlement, and discounts on cars and gyms.
- Why this job: Build genuine connections while making a real impact in a supportive and dynamic environment.
- Qualifications: Strong organisational skills and a passion for customer service are key; experience is a plus.
- Other info: Opportunity for career development and recognition for long service.
The predicted salary is between 24000 - 36000 £ per year.
Sytner Oldbury is looking for a Service Advisor.
Your role
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer up to date at every stage, and answer any questions or queries they may have. Additionally, you will liaise with technicians and workshop control about vehicle statuses to ensure vehicles are ready on time. You will also give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first. You will take the time to talk to people, build genuine rapport, and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest levels of service.
Your profile
Ideally, you will have excellent organisational and administrative skills, along with good attention to detail. A strong customer service background would be beneficial, as you will be delivering high levels of customer satisfaction in a busy and demanding environment. Working knowledge of Kerridge would be advantageous but not essential.
Rewards
- We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days including bank holidays
- Industry-leading Maternity, Paternity, and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
Service Advisor employer: Sytner BMW
Contact Detail:
Sytner BMW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and customer service best practices. Understanding common vehicle issues and how to communicate effectively with customers will set you apart during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for real-life situations where you'll need to explain technical information to customers in a clear and friendly manner.
✨Tip Number 3
Network with current or former Service Advisors to gain insights into the role. They can provide valuable tips on what Sytner Oldbury values in candidates and share their experiences, which can help you tailor your approach.
✨Tip Number 4
Demonstrate your commitment to customer satisfaction by preparing examples of how you've gone above and beyond in previous roles. This will show that you understand the importance of customer care in the Service Advisor position.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and any administrative roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer care and your ability to build rapport with clients. Mention specific examples from your past experiences that showcase your problem-solving skills and attention to detail.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Advisor role.
How to prepare for a job interview at Sytner BMW
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided exceptional customer service, resolved issues, or built rapport with clients.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Service Advisor at Sytner Oldbury. Be ready to discuss how you would manage customer queries, liaise with technicians, and ensure timely vehicle servicing.
✨Demonstrate Organisational Skills
Highlight your organisational and administrative skills during the interview. Discuss how you prioritise tasks, manage time effectively, and keep track of multiple customer requests in a busy environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
