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- Tasks: Greet guests, manage room allocations, and ensure a welcoming atmosphere.
- Company: The Address Glasgow is a vibrant hotel focused on exceptional guest experiences.
- Benefits: Enjoy flexible part-time hours and gain valuable customer service skills.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction.
- Qualifications: No prior experience needed; just bring your enthusiasm and a friendly attitude!
- Other info: Perfect for students looking to balance work with studies.
To greet guests in accordance with training and allocate rooms according to laid-down procedures. The main duties involved in the role of a Front Office Assistant at The Address Collective are outlined below; however, this list is not exhaustive.
Main Duties
- To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
- Maintain the highest level of personal and work cleanliness and hygiene.
- Adhere to the company's Code of Conduct.
- To comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
- To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.
- Check and ensure the correctness of all reception floats.
- Ensure work areas are kept clean, safe and tidy at all times.
- Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards.
- Ensure all documentation relating to the registration and checking out of guests is as per standard procedures.
- Be thoroughly familiar with all company selling procedures and promotions.
- Be aware of hotel room availability and rates at all times.
- Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc.
- To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services etc.
- To ensure that all charges are posted correctly onto room bills.
- Maintain & monitor management accounts.
- Be aware of all hotel facilities & amenities (i.e. car parking, directions etc).
- Communicate with colleagues and guests professionally.
- Provide the highest level of customer services consistently.
- Provide relevant reports to departments as required.
- To take reservations and respond to guests in a timely and professional manner.
- To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.
- To administer all reservations, cancellations & no-shows in line with company policy.
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
- Conduct regular security checks throughout the day and report any issues to management.
- Report any maintenance issues immediately to management.
- To correctly take messages for guests/staff ensuring that date, time, message, from, to and initial are noted.
- To ensure that relevant people receive any messages immediately.
- Dealing with any guest requests/queries in a polite and attentive manner and reporting/logging any problems to the Duty Manager.
- Balancing of telephone, lounge, restaurant, bars and reception cash at the end of each shift.
- The sensible allocation of rooms to customers having viewed all relevant guest requests.
- Check all telephone charges from meeting rooms and ensure they are posted to correct folios.
- Handling safe deposits for guests.
- Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
- Dealing with Foreign Exchange for customers.
- To ensure that all monies are kept secure at all times.
- All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given. The content of all training sessions and issues addressed at team meetings must be adhered to.
- Complete duties as per checklist.
- To ensure that all cash is dealt with in accordance with cash handling procedures.
- To carry out any reasonable duty requested by a manager, senior staff member or request of a guest.
Front Office Assistant employer: The Address Glasgow
Contact Detail:
The Address Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Assistant
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the amenities, room types, and local attractions will help you engage confidently with guests and answer their queries effectively.
✨Tip Number 2
Practice your customer service skills. As a Front Office Assistant, you'll be the first point of contact for guests, so being warm, welcoming, and attentive is crucial. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Brush up on your cash handling skills. Since you'll be responsible for managing floats and processing payments, being comfortable with cash transactions and basic accounting will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the hospitality industry. During any interactions, whether in person or online, express your passion for providing excellent service and creating memorable experiences for guests. This can make a lasting impression.
We think you need these skills to ace Front Office Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Front Office Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Use bullet points for clarity and focus on customer service roles or any experience in hospitality that showcases your ability to handle guest interactions.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of The Address Glasgow that attract you, and explain how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Office Assistant.
How to prepare for a job interview at The Address Glasgow
✨Dress to Impress
Make sure you arrive in a clean and presentable uniform, as this role requires adherence to grooming policies. First impressions matter, so dress smartly to reflect the professional environment of The Address Glasgow.
✨Know the Company
Familiarise yourself with The Address Glasgow's services, amenities, and any current promotions. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Customer Service Scenarios
Prepare for potential questions about handling guest requests or complaints. Think of examples from past experiences where you provided excellent customer service, as this is crucial for a Front Office Assistant.
✨Be Ready for Teamwork Questions
Since communication with colleagues is key in this role, be prepared to discuss how you work within a team. Share examples of successful collaborations and how you handle conflicts or challenges with coworkers.
