System Engineer

Key Responsibilities:

• Perform site system engineer role to manage the necessary stakeholder for project activities.

• Conduct Deployment, Installation, Commission, Integration & Testing activities on site.

• Install, test, and implement systems in accordance with specifications and service level requirements with industry best practices.

• Manage systems changes using an established change request process, including assessing the impact, obtaining necessary approvals, and communicating status updates to multiple stakeholders.

• Respond promptly to incidents, conduct thorough investigations, and provide timely temporary and/or permanent resolutions. Keep all relevant parties informed of the incident status and any ongoing investigations.

• Conduct root cause analysis for incidents and proactively implement measures to prevent recurrence. Continuously monitor the effectiveness of implemented measures and adjust as necessary.

• Proactively monitor and measure the performance and availability of systems, using appropriate monitoring tools and methodologies. Identify and implement corrective actions to improve system performance and availability based on the findings.

• Monitor and maintain agreed service levels, such as response times for service requests and system availability. Document and regularly update system configurations and provide comprehensive reports to relevant parties on a regular basis.

• Develop and implement comprehensive service continuity measures, including robust backup/restore procedures and disaster recovery plans, to ensure uninterrupted business operations in the event of disruption.

• Good to have troubleshooting skills and resolving issues related to PSIM (Physical Security Information System), CCTV surveillance systems, access control, alarm & intrusion systems, and network infrastructure.

• 10. Must have frontend system configuration and setup skill sets & experience as below:

– Perform Bio configuration and update in offline environment

– Symantec Anti-virus updates in offline environment

– Update/upgrade of Linux OS (patches) in offline environment

– Update/upgrade of application in offline environment

– Perform basic computer and network maintenance

Requirements

Educational Qualification:

• Diploma/Degree in Electrical Engineering, Electronics Engineering, or Information Technology (IT).

Communication Skills:

• Strong communication skills

• Ability to explain technical concepts clearly and concisely.

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