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For Companies At a Glance
- Tasks: Provide first-line IT support for hardware, software, and account access issues.
- Company: Join a dynamic team in Hinckley, Leicestershire, focused on IT solutions.
- Benefits: Enjoy a competitive salary and opportunities for skill development in a fast-paced environment.
- Why this job: Perfect for tech enthusiasts wanting hands-on experience and growth in IT support.
- Qualifications: 6–12 months of IT support experience and knowledge of Windows and networking.
- Other info: Office-based role with potential to work on exciting IT projects.
The predicted salary is between 20000 - 23000 £ per year.
Join a growing team as an IT Support Analyst, providing first-line support across both on-premise and cloud IT systems. This is a great opportunity for someone with at least 6–12 months of IT support experience to grow their skills in a hands-on, fast-paced environment.
What You’ll Do:
- Be the first point of contact for IT issues resolving incidents both onsite and remotely.
- Support end-users with hardware, software, and account access (PCs, printers, mobile devices).
- Manage user accounts and permissions via Active Directory.
- Assist with basic network and remote access support (VPN, LAN/WAN, firewalls).
- Work with 3rd-party providers and assist on IT projects.
- Maintain IT documentation and help deliver inductions for new starters.
What You’ll Bring:
- 6–12 months+ of IT support experience.
- Working knowledge of Windows 10/11, TCP/IP, Group Policy, and AD.
- Great communication skills and a user-focused mindset.
- A keen eye for detail and good documentation habits.
Desirable (Not Essential):
- Awareness of ITIL, Windows Server, Microsoft 365/Azure, or Hyper-V.
- Certifications such as CompTIA Network+ or ITIL Foundation.
First Line Support employer: F5 Consultants
Contact Detail:
F5 Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support
✨Tip Number 1
Familiarise yourself with common IT support scenarios, especially those related to Windows 10/11 and Active Directory. Practising troubleshooting these issues can help you feel more confident during the interview.
✨Tip Number 2
Brush up on your communication skills, as you'll need to explain technical issues to non-technical users. Consider role-playing with a friend to practice how you would handle various support requests.
✨Tip Number 3
Research StudySmarter and our approach to IT support. Understanding our company culture and values will help you align your answers during the interview and show that you're genuinely interested in joining our team.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the types of projects you'll be involved in. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
We think you need these skills to ace First Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, especially any hands-on work with Windows 10/11, Active Directory, and network support. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your user-focused mindset. Mention your communication skills and how you can contribute to the team, referencing the job description.
Highlight Relevant Skills: In your application, emphasise your knowledge of TCP/IP, Group Policy, and any experience with ITIL or Microsoft 365. This will show that you meet the desirable criteria and are ready for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at F5 Consultants
✨Showcase Your IT Knowledge
Make sure to brush up on your knowledge of Windows 10/11, TCP/IP, and Active Directory. Be prepared to discuss how you've used these technologies in your previous roles, as this will demonstrate your hands-on experience.
✨Demonstrate Communication Skills
As a first point of contact for IT issues, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to resolve hypothetical IT issues. Think through common problems you've encountered and how you successfully resolved them, highlighting your problem-solving skills.
✨Highlight Your Documentation Habits
Since maintaining IT documentation is part of the role, be ready to discuss your approach to keeping records. Share examples of how good documentation has helped you or your team in the past.
