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For Companies At a Glance
- Tasks: Provide first-line IT support for hardware, software, and account access issues.
- Company: Join a growing team in Hinckley, Leicestershire, focused on IT solutions.
- Benefits: Competitive salary, hands-on experience, and opportunities for skill development.
- Why this job: Perfect for tech enthusiasts wanting to grow in a fast-paced, supportive environment.
- Qualifications: 6-12 months of IT support experience and knowledge of Windows and networking.
- Other info: Office-based role with potential for involvement in exciting IT projects.
The predicted salary is between 21000 - 29000 £ per year.
Join a growing team as an IT Support Analyst, providing first-line support across both on-premise and cloud IT systems. This is a great opportunity for someone with at least 6–12 months of IT support experience to grow their skills in a hands-on, fast-paced environment.
What You’ll Do:
- Be the first point of contact for IT issues resolving incidents both onsite and remotely.
- Support end-users with hardware, software, and account access (PCs, printers, mobile devices).
- Manage user accounts and permissions via Active Directory.
- Assist with basic network and remote access support (VPN, LAN/WAN, firewalls).
- Work with 3rd-party providers and assist on IT projects.
- Maintain IT documentation and help deliver inductions for new starters.
What You’ll Bring:
- 6–12 months+ of IT support experience.
- Working knowledge of Windows 10/11, TCP/IP, Group Policy, and AD.
- Great communication skills and a user-focused mindset.
- A keen eye for detail and good documentation habits.
Desirable (Not Essential):
- Awareness of ITIL, Windows Server, Microsoft 365/Azure, or Hyper-V.
- Certifications such as CompTIA Network+ or ITIL Foundation.
First Line Support employer: F5 Consultants
Contact Detail:
F5 Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support
✨Tip Number 1
Familiarise yourself with common IT support scenarios, especially those related to Windows 10/11 and Active Directory. Practising troubleshooting these issues can give you the confidence to handle similar situations during your interview.
✨Tip Number 2
Brush up on your communication skills, as being user-focused is key in this role. Consider role-playing with a friend or family member to practice explaining technical concepts in simple terms.
✨Tip Number 3
Research StudySmarter and our approach to IT support. Understanding our company culture and values will help you align your answers during the interview and show that you're genuinely interested in joining our team.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and ongoing projects. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
We think you need these skills to ace First Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, especially any hands-on work with Windows 10/11, Active Directory, and network support. Use keywords from the job description to catch their attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and user-focused mindset. Mention specific examples of how you've resolved IT issues in the past and your eagerness to grow in a fast-paced environment.
Highlight Relevant Skills: In your application, emphasise your knowledge of TCP/IP, Group Policy, and any experience with ITIL or Microsoft 365. If you have certifications like CompTIA Network+, be sure to mention them as they can set you apart.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at F5 Consultants
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10/11, TCP/IP, and Active Directory during the interview. Be prepared to discuss specific scenarios where you've successfully resolved IT issues, as this will demonstrate your hands-on knowledge.
✨Emphasise Communication Abilities
Since this role involves being the first point of contact for IT issues, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, as you'll need to assist end-users who may not be tech-savvy.
✨Demonstrate a User-Focused Mindset
Employers are looking for candidates who prioritise user satisfaction. Share examples of how you've gone above and beyond to help users in previous roles, showing that you understand the importance of a positive user experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to troubleshoot a common IT issue. Practising these scenarios can help you think on your feet during the interview.
