Transport Planning Assistant

We are seeking an experienced Transport Planning Assistant to join our team at Canvey Island. The role involves maintaining administrative processes and systems related to the transport department while supporting the transport planning function.

If you have transport office experience and are seeking a new challenge, this opportunity could be the perfect fit for you.

The Opportunity

To provide maintenance of all administrative processes and systems associated with the transport department and to support the transport planning function.

Administration and Maintenance

• Answer telephone calls from all parties, dealing with all calls professionally and in line with company/department policies.
• Handle incoming queries regarding deliveries and collections.
• Manage various queues on Vision and ensure they are up to date.
• Assist with specialist recovery and urgent collections.
• Work with subcontractors – allocate work when advised by team leader, obtain images, paperwork, and update all systems to ensure accuracy.
• Address driver queries, communicate effectively, and add extra collections to drivers’ workloads.
• Assist in other areas of transport/planning processes as required.
• Perform general office duties such as dealing with enquiries, typing, scanning, database updates, filing, etc.
• Complete all tasks deemed reasonable by Transport management in a timely, efficient, and safe manner.
• Assist in handling queries and issues from customers, suppliers, and the public.
• Maintain Transport Inbox.
• Perform any other duties as required, consistent with the grade of the post.

Here\’s What You Bring

• Excellent Customer Service skills.
• Transport office experience is advantageous but not essential.
• Good communication skills.
• IT literacy.
• Excellent attention to detail.
• Ability to use own initiative and work as part of a team.

What We Offer

• Day shift, Monday to Friday.
• Ongoing training and professional development.
• Free onsite parking.
• Uniform and PPE provided.
• BenefitsHub (world’s largest selection of Employee Discounts and Lifestyle Benefits).
• Discounted parts and non-auction vehicles.
• Employee discount on Vodafone.
• Paid day to volunteer for a charity of your choice.
• Competitive basic salary.
• 28 days holiday (including Bank Holidays).
• Pension plan with 3.5% employer contribution.

This role is subject to satisfactory DBS, finance, right to work, and reference checks.

Who Are We

Owned by industry-leading auctioneer RB Global, IAA processes tens of thousands of vehicles annually, serving an international buyer base in over 170 countries, including registered customers, insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Our daily online auctions showcase salvage and non-salvage inventory, offering a wide range of vehicles for buyers.

IAA is an equal opportunity employer, ensuring non-discrimination in all activities in accordance with applicable laws. This position is open to all qualified applicants legally entitled to work in the country where the job is located.

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