Ambulance Care Assistant

We have a fantastic opportunity for full-time Ambulance Care Assistants to join our team based in Burton, Staffordshire.

An Ambulance Care Assistant (ACA) is a rewarding role. You will help individuals in need, making a difference in their day, which provides a sense of achievement.

Your main responsibility will be transporting elderly, sick, and vulnerable service users to and from medical appointments and healthcare facilities. This can be done as part of a two-person crew or alone. Therefore, a full UK driving license and good physical fitness are essential.

This is a full-time position, working 42 hours per week, including some weekends, with 4 x 11-hour shifts. Please only apply if you can work these hours.

Benefits include:

• Life Assurance (£5,000)
• 24/7 online/telephone GP consultations and prescriptions
• Second opinion medical support
• Cash-plan benefits (dental, optical, chiropody)
• Access to mental health, physiotherapy, legal advice, financial guidance
• Recognition schemes and community support initiatives
• Paid holidays, pension, Blue Light Card, uniform, Employee Assistance Programme, flu vaccinations

Other duties:

• Transporting \’end of life\’ service users with empathy
• Building rapport with patients and relatives
• Lifting, securing, and assisting service users in and out of the ambulance
• Handover of patients to staff or family
• Transferring patients within hospitals or during flights
• Assisting with challenging behavior or mental health issues
• Maintaining ambulance safety, cleanliness, and tidiness

To be considered, you should:

• Be committed to patient care
• Have effective communication skills, especially in emotional situations
• Be a calm, considerate, careful driver with no more than three penalty points
• Work well in a team
• Be physically fit for patient handling
• Pass an Enhanced DBS check (company funded)
• Be flexible with shifts
• Be familiar with the local area

This role involves pre-employment checks and providing employment history. Your HMRC record may assist in this process.

Our values:

• Collaborative: Working as one team to meet needs
• Agile: Listening, learning, adapting
• Reliable: Acting with integrity and responsibility
• Empowered: Taking responsibility for high-quality service

About us:

EMED Group, formed by the merger of ERS Medical and E-Zec Medical, is the largest Patient Transport and Care Partner to the NHS, with over 2,500 staff across 50 depots. We aim to improve health and wellbeing through transport services that support patient care and community needs. We are committed to diversity, equality, and inclusion, treating everyone with dignity and respect.

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