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- Tasks: Support residents with repairs and maintenance across properties in East London.
- Company: Mears Group is a leading housing and social care provider committed to community impact.
- Benefits: Enjoy 25 days annual leave, volunteering opportunities, and exclusive staff discounts.
- Why this job: Join a team that values community service and offers a fun, supportive work culture.
- Qualifications: Must have a driving licence and experience in the social housing sector.
- Other info: All roles require DBS checks; we celebrate individuality and promote equal opportunities.
The predicted salary is between 16200 - 19800 £ per year.
Full Time, Permanent Up to £27,000 per annum.
“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company.”
We provide tailored rapid-response and planned housing maintenance services to meet the needs of over 70 local authorities, Management Organisations, and Housing Associations partners. By focusing on what matters most to them, we deliver an exceptional service while helping to invest in the communities we work in.
About the Role:
We are now seeking a Customer Liaison Officer to join our team; delivering excellent service and support through our local teams, who understand the importance of working together for the local community.
As a Customer Liaison Officer, you will be out supporting residents with reactive repairs and maintenance across our portfolio of properties, working from ‘job’ to ‘job’, on your planned route with a wide range of general repairs and maintenance tasks. You’ll need plenty of previous experience and a positive ‘can do’ attitude to excel in this role; meeting new people and delivering high standards of work and service are key. Our sub-office is based in Dartford, and you\’ll be expected to cover the Kent, Essex, and London area.
Role Criteria:
- Driving licence
- Social housing sector experience
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
Benefits we can offer you:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
Mears Group is a Disability confident employer and recognises our people as our greatest asset. We hire individuality, recognising and valuing everyone as individuals and ensuring equal access to opportunities for all regardless of social economic background or individual makeup.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.
About the Company
Mears Group plc is a housing and social care provider.
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Customer Liaison Officer employer: Mears Group
Contact Detail:
Mears Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the social housing sector and the specific challenges it faces. Understanding the needs of local authorities and housing associations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing maintenance field. Attend local community events or industry meet-ups to connect with potential colleagues and learn more about the role of a Customer Liaison Officer.
✨Tip Number 3
Prepare to discuss your previous experience in customer service and how it relates to the role. Be ready to share specific examples of how you've positively impacted customers in past positions.
✨Tip Number 4
Showcase your 'can do' attitude by being proactive. Research Mears Group and their community initiatives, and be prepared to discuss how you can contribute to their mission during your interview.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Liaison Officer. Tailor your application to highlight relevant experience in social housing and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in the social housing sector. Emphasise your 'can do' attitude and any specific achievements that demonstrate your ability to deliver high standards of work.
Write a Compelling Cover Letter: In your cover letter, express your passion for making a positive difference in the community. Mention how your skills align with the company's values and your enthusiasm for the role of Customer Liaison Officer.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mears Group
✨Show Your Passion for Community Service
As a Customer Liaison Officer, your role revolves around making a positive impact in the community. Be sure to express your enthusiasm for community service and how you can contribute to the company's mission of delivering exceptional service.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in the social housing sector. Share specific examples of how you've successfully handled repairs and maintenance tasks, as well as any challenges you've overcome in similar roles.
✨Demonstrate Your 'Can Do' Attitude
The company values a positive attitude, so be prepared to showcase your problem-solving skills and willingness to tackle challenges head-on. Share instances where your proactive approach made a difference in your previous jobs.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the company. Inquire about the team dynamics, the types of projects you'll be working on, and how success is measured in this position.
