Customer Service Team Leader

Your Role in the Team
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Starting Salary
£13.90 per hour
How you’ll do it
We want people who will exceed customers’ expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross‑selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in‑shop transactions
Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
Adapting to different situations while remaining customer-focused
Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer
Competitive salary including pay increase after
Performance bonus & promotional rewards
Annual & quarterly rewards
Flexible work patterns
Family leave (adoptive, parental leave & wedding leave)
Company sharesave scheme (discount on Flutter shares)
Life cover
Company pension scheme
Company sick pay
Birthday leave
Employee assistant programme (including up to 6 free counselling sessions)
Financial wellbeing platform – NUDGE
Company social events
Groupon discount scheme
Eyecare vouchers
Values that guide us
Customer First, Always | Change The Game | Win Together | Free To Be Me
Inclusion
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don\’t have to meet all the requirements listed to apply for this role.
Accessibility
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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