Senior Payments Supervisor

The Payments Market Interventions Department at the FCA is responsible for supervising over 1250 non-bank payment service providers and providing specialist payments support and insight across the FCA. You will be involved in a diverse range of issues including consumer harm, prudential weakness and financial crime. We also work closely with external stakeholders such as The Bank of England and the National Crime Agency.

What will you be doing?

• Getting to understand how regulated firms make their money, assessing the risks this presents to their customers and the markets in which they operate and determining how the firms manage these risks to stop customers being harmed, for example through the loss of their money.
• Assessing regulated firms’ compliance against the relevant rules and requirements.
• Influencing senior industry figures to change how they operate if they are not meeting the rules and requirements and in the most severe cases taking regulatory action to stop firms operating their businesses.
• Engaging effectively and proactively with colleagues across the FCA, other regulators and law enforcement agencies both in the UK and internationally.

What will you get from the role?

• You will be working on the front line in the protection of UK customers.
• Develop skills and capabilities within a regulated environment, able to assess and quantify risk and develop appropriate strategies to stop the risk happening.
• Learn and develop a deep understanding of relevant legislation and how it applies to regulated firms.
• Play a key role in shaping and influencing strategy and policymaking in this sector as the role of Payments and E-money firms becomes increasingly significant to the financial system.
• As an employer, the FCA places value on your learning and we offer world-class development opportunities which will assist you in achieving your career aspirations.
• Support to gain professional qualifications in data science or financial analysis for a motivated person, depending on your profile.

Which skills are required?

• Minimum prior experience in a legal, compliance, regulatory or enforcement function at a regulated financial service provider, regulatory consultancy, government agency, enforcement agency or a regulator.
• Prior experience of assessing information and presenting key issues and recommendations.
• Confident and adept in developing and nurturing relationships with diverse internal and external stakeholders.
• Curiosity and motivation to continually learn about and investigate issues within the firms and industry we supervise.
• Good interpersonal and communication skills.
• Willingness to learn and develop yourself and others, taking on new responsibilities and adopting a flexible and pragmatic approach to your work.
• Experience of successful teamwork.
• Confident in identifying and escalating issues to the appropriate level without delay.
• Capable of representing yourself and the FCA in a professional, credible manner, supported by excellent oral and presentation skills.

Our Values & Diversity

We are proud to be an inclusive employer, and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

Benefits of working at the FCA:

• 25 days holiday per year plus bank holidays.
• Hybrid working (work from home up to 60% of your time).
• Private healthcare with Bupa.
• A non-contributory Pension of at least 8%.
• Life assurance.
• Income protection.
• A competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

Useful Information and Timeline:

• This role is graded as: Senior Associate - Regulatory.
• Advert Closing Date: Monday 9th June 2025 (midnight).
• CV Review/Shortlist: w/c 9th June 2025.
• Case Study: w/c 16th June 2025.
• Competency Based Interview: w/c 23rd June 2025.

If you have a question, please contact Steve Christopher at Steve.Christopher@fca.org.uk. Applications must be submitted through our online portal. Applications sent via email will not be accepted.