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For Companies At a Glance
- Tasks: Organise vehicle movements, oversee maintenance, and ensure excellent customer service.
- Company: Join InMotion Ventures 3, a leader in reshaping luxury automotive experiences.
- Benefits: Enjoy hybrid working, 25 days annual leave, and a competitive salary with bonuses.
- Why this job: Be part of a dynamic team revolutionising car access and experience.
- Qualifications: Must have a clean driving licence, customer service experience, and be at least 25 years old.
- Other info: Opportunity to work with two innovative brands, PIVOTAL and THE OUT.
The predicted salary is between 36000 - 60000 £ per year.
About us
As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT. United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.
About the role
With a direct reporting line to the Fleet Operations Manager, this role will take on the responsibility of organising and overseeing vehicle movements and preparation, maintenance issues, driver standards, recruitment and training at our location in Shepherds Bush. We are seeking applications from candidates with proven experience in fleet and/or Coordinator roles and in providing excellent customer support, ideally within a similar environment.
A fleet Coordinator is essentially the person behind the entire operation. You’ll be responsible for:
- Helping streamline the delivery and collection process
- Providing excellent Customer Service
- Maintaining record logs to ensure smooth running of vehicles
- Conducting full damage checks
- Identifying and reporting any fleet maintenance issues
- Liaising with car repair services
- General administration duties
- If required delivery and collecting company cars across London and surrounding areas
Skills & Experience
- Highly personable
- Great organisational skills
- Using initiative and problem solving daily
- Building and maintaining relationships with drivers and wider teams
- Driving large vehicles when necessary
- Excellent time management and communication skills
- Maintaining professional standards
- Provide exceptional customer service experience through frequent driver training
- Ability to work independently and as part of a team
- Is flexible to work on weekends
Technical requirements & experience
- Ownership of a full clean GB or EU driving licence held for a minimum of 2 years
- Previous customer service experience for a luxury brand is a bonus
- Successful applicants will be required to consent to an enhanced disclosure and barring service check (DBS)
- Is passionate and knowledgeable about the cars
- Is at least 25 years old to meet our insurance requirements
- Be able to commute to Shepherds Bush
What we offer
- Permanent contract
- Hybrid Working Environment
- 25 days annual leave plus bank holidays with an extra day for your birthday
- 2 additional discretionary days off to be used for volunteer work.
- Competitive Salary with Discretionary bonus scheme
- Contributory Pension Scheme
- Health Care Cashplan
- Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars
Fleet Co-ordinator, THE OUT employer: InMotion Ventures
Contact Detail:
InMotion Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Co-ordinator, THE OUT
✨Tip Number 1
Familiarise yourself with the luxury automotive market, especially Jaguar and Land Rover. Understanding their brand values and customer expectations will help you stand out during interviews and discussions.
✨Tip Number 2
Network with professionals in the fleet management and luxury car rental sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed logistics or operations in previous roles. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 4
Showcase your customer service experience by preparing anecdotes that highlight your ability to handle difficult situations and maintain high standards. This is crucial for a role that focuses on providing exceptional service.
We think you need these skills to ace Fleet Co-ordinator, THE OUT
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Fleet Coordinator at THE OUT. Familiarise yourself with their services and how they operate to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in fleet coordination or customer service, especially within the luxury automotive sector. Use specific examples to demonstrate your skills in organisation, problem-solving, and customer interaction.
Showcase Your Skills: Make sure to highlight key skills mentioned in the job description, such as excellent time management, communication skills, and the ability to work independently. Provide examples of how you've successfully used these skills in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the automotive industry and your understanding of THE OUT's mission. Explain why you're a great fit for the role and how you can contribute to their goals.
How to prepare for a job interview at InMotion Ventures
✨Know the Company Inside Out
Before your interview, make sure you research both PIVOTAL and THE OUT. Understand their services, values, and how they aim to revolutionise the automotive experience. This will show your genuine interest and help you align your answers with their mission.
✨Demonstrate Your Organisational Skills
As a Fleet Coordinator, organisation is key. Be prepared to discuss specific examples from your past experiences where you successfully managed logistics or streamlined processes. Highlight any tools or methods you used to keep everything running smoothly.
✨Showcase Your Customer Service Experience
Since providing excellent customer service is crucial for this role, come ready with anecdotes that illustrate your ability to handle customer inquiries or resolve issues effectively. Tailor your examples to reflect a luxury service environment if possible.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios related to fleet management, such as dealing with vehicle maintenance issues or coordinating deliveries, and how you would handle them.
