Workplace Experience Manager

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What we are looking for

• A dynamic and proactive Customer and Colleague Experience Manager to lead the Customer Experience Centre at TSOC, ensuring every interaction with customers or colleagues reflects excellence, professionalism, and care. You will optimise centre operations, create a positive work environment, and manage facilities to deliver a world‑class experience.

Main Duties

• Manage the Customer Experience Centre, ensuring seamless service delivery and continuous improvement.
• Oversee booking of the centre, meet client‑specific requirements and focus on optimisation.
• Implement strategies to enhance customer and colleague satisfaction and engagement.
• Create and maintain a positive, collaborative, and inspiring workplace for all TSOC colleagues, ensuring the building and facilities meet operational and wellbeing standards.
• Proactively manage colleague engagement in TSOC facilities, ensuring compliance with health, safety and environmental requirements, and coordinate subcontractors for a high‑quality, efficient, and safe environment.
• Drive initiatives that align with TSOC\’s vision for exceptional customer and colleague experiences.

Person Specification

• Exceptional interpersonal and communication skills, capable of building strong relationships across all levels.
• Empathy and a customer‑first mindset, ensuring every interaction is positive and professional.
• Strong leadership and team‑building capabilities, fostering collaboration and engagement.
• Proven experience in customer experience management and/or facilities management.
• Ability to manage multiple priorities and stakeholders effectively.
• Strong problem‑solving skills and a proactive attitude.

Benefits

Mitie offers flexible lifestyle benefits, additional holidays, financial wellbeing support, a comprehensive pension scheme, and recognition awards. Employees can access discounted products and services through MiDeals and are eligible for a cycle‑to‑work scheme.