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- Tasks: Lead payment strategy, optimise processes, and boost customer retention for a global subscription service.
- Company: Join a global media company empowering individuals to tackle critical world challenges through data-driven insights.
- Benefits: Enjoy a competitive salary up to £80k, bonuses, and hybrid working options.
- Why this job: Be part of a dynamic team making a real impact in payment optimisation and customer experience.
- Qualifications: Experience in card payment processing and a strong analytical mindset are essential.
- Other info: Opportunity to work with international payment methods and emerging technologies.
The predicted salary is between 48000 - 64000 £ per year.
We're seeking a Payment Optimisation Manager for a global subscription business—own payment strategy, reduce decline rates, optimise PSP performance, and boost retention.
Salary: Up to £80k plus bonus and benefits
Role type: Permanent
Location: London / Hybrid
Our client is a global media and information-services company who empower people to understand and tackle the critical challenges and changes facing the world. Through analytical rigour, global expertise and evidence-based insights they enable individuals and organisations to make sense of these shifts and chart a course through them.
Reporting to the Head of Customer Retention, the Payment Optimisation Manager will be responsible for ensuring optimised processes and contractual arrangements are in place to secure the acceptance of online payments for our global subscription business. You will be an expert in card payment processing. You’ll hit the ground running with a proven track record of product management, specialising in managing payment gateway-related products and authentication products such as 3D Secure. Experience with products driven by data and predictive modelling would be an advantage.
Responsibilities will include:
- Support the Head of Customer Retention in executing the customer-led renewal strategy to increase retention rates and lifetime value
- Manage relationships with payment service providers, gateways, acquiring partners and payment aggregators including negotiation of commercial terms and contracts and outreach to card schemes where necessary
- Analyse monthly transaction data from acquiring platforms to develop strategy, in conjunction with the retention team to reduce decline rates and friction
- Continuously develop and produce global reports detailing key payment KPIs for actionable insight
- Develop payment processes to maximise efficiency whilst maintaining regulatory and legislative compliance
- Liaise with technology and retention team to help manage payment projects from design through to rollout
- Regularly monitor transaction data to ensure any significant increases in payment failures and rejections are flagged early
- Maintain database of merchant identification numbers
- Conduct ongoing market analysis to keep abreast of the latest trends in payment optimisation
Who you are:
- Experience with the card payment industry; optimising recurring payment acceptance rates, improving new transaction approval rates and knowledge of card scheme rules.
- Deep understanding of the nuances between different card schemes, issuers, countries etc.
- Knowledge of regulations affecting card and electronic payments (e.g. latest iteration of PCI/DSS, PSD2, Network Tokenisation, etc.)
- Proven ability to identify and recommend improvements that demonstrate ROI
- Dealt with international payment methods (local credit cards, bank transfers, etc.) and has an awareness of emerging alternative payment mechanisms (APM’s such as digital wallets & open banking transfers).
- Good attention to detail and confidence in monitoring and analysing large volumes of data
- Good written and oral communication skills
- High level of professionalism and personal integrity
- Prior success in developing and optimising payment processes
- Ability to manage stakeholder needs
- Strong analytical and problem-solving skills
Payment Optimisation Manager employer: Comoro Ltd.
Contact Detail:
Comoro Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Optimisation Manager
✨Tip Number 1
Familiarise yourself with the latest trends in payment optimisation and regulations like PCI/DSS and PSD2. This knowledge will not only help you understand the role better but also demonstrate your commitment to staying updated in a rapidly evolving industry.
✨Tip Number 2
Network with professionals in the payment processing field, especially those who have experience with card schemes and payment service providers. Engaging in discussions or attending relevant events can provide insights and connections that may give you an edge in the application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised payment processes in previous roles. Highlighting your analytical skills and ability to improve transaction approval rates will showcase your suitability for the position.
✨Tip Number 4
Research StudySmarter's approach to payment optimisation and customer retention strategies. Understanding our values and methods will allow you to tailor your conversations during interviews, showing that you're aligned with our goals and ready to contribute from day one.
We think you need these skills to ace Payment Optimisation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payment processing and optimisation. Use specific examples that demonstrate your success in managing payment gateways and improving transaction approval rates.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with their needs, particularly your expertise in card payment processing and your ability to analyse transaction data.
Highlight Relevant Skills: Emphasise your analytical skills and experience with data-driven decision-making. Mention any familiarity with regulations affecting electronic payments, as well as your ability to manage relationships with payment service providers.
Showcase Problem-Solving Abilities: Provide examples of how you've identified and implemented improvements in payment processes. Highlight any successful projects where you reduced decline rates or optimised payment acceptance rates.
How to prepare for a job interview at Comoro Ltd.
✨Showcase Your Payment Expertise
Make sure to highlight your experience in the card payment industry during the interview. Discuss specific examples of how you've optimised recurring payment acceptance rates and improved transaction approval rates, as this will demonstrate your suitability for the role.
✨Understand Regulatory Frameworks
Familiarise yourself with regulations affecting card and electronic payments, such as PCI/DSS and PSD2. Being able to discuss these regulations confidently will show that you are knowledgeable and can navigate compliance issues effectively.
✨Prepare Data-Driven Insights
Since the role involves analysing transaction data, come prepared with insights or case studies from your previous roles. Discuss how you used data to identify trends and implement strategies that reduced decline rates or improved payment processes.
✨Demonstrate Stakeholder Management Skills
Be ready to talk about your experience managing relationships with payment service providers and other stakeholders. Highlight any successful negotiations or collaborations that led to improved payment strategies, as this is crucial for the role.
