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- Tasks: Enhance customer relationships and manage product movements efficiently.
- Company: Join Innospec, a leader in customer-focused solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer satisfaction and continuous improvement.
- Qualifications: Strong communication skills and experience in supply chain or customer service preferred.
- Other info: Fluency in French, Spanish, or Italian is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Overall purpose: To enhance customer relationships whilst organising the safe, cost-effective movement of products to meet customer requirements.
Customer focused: Driven to provide outstanding customer service. The candidate should be able to effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues. Building excellent relationships with customers and going the extra mile to ensure Innospec remains as first choice.
Manages customer, internal and external expectations and relationships whilst striving to constantly improve customer satisfaction.
Collates and prepares all relevant documentation applicable to each movement - (e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.)
Books final dates for orders and maintains system dates, keeping all orders current and accurate.
Import/Export: Knowledge in both import and export (EU and ROW) is an advantage. Diligence and attention to detail is required at all times – especially when raising appropriate export documentation (to a first-rate standard).
Continuous Improvement: Has a CI mentality. Always thinking of improvements that will improve customer service, balance costs and drive excellence.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and assist in closing all customer complaints within 2 months.
System Knowledge: Has sufficient ERP knowledge to fulfil this and any other role within the Customer Care team (including advanced troubleshooting). Experience of SAP would be a bonus. An intermediate level of Excel, Word, PowerPoint and Outlook is also required.
Participates in Supply Chain projects as and when required.
Language: Fluent in French, Spanish or Italian would be beneficial.
Person Spec:
- Highly Customer Focused
- Excellent communication skills, both verbal and written
- Export principles in Europe and ROW including Export documentation and import principles into the UK (domestic customers)
- Knowledge of export orders
- Ability to manage time well and prioritise work patterns
- Previous experience within a Supply Chain environment
- Team Player
- SAP - ERP Platform knowledge, Excel, Word, PowerPoint and Outlook
Customer Service Representative (Chester) employer: Innospec Inc.
Contact Detail:
Innospec Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Chester)
✨Tip Number 1
Familiarise yourself with the specific customer service practices and expectations in the Chester area. Understanding local customer preferences can give you an edge in demonstrating your commitment to providing outstanding service.
✨Tip Number 2
Brush up on your knowledge of import and export regulations, especially those relevant to the EU and ROW. Being able to discuss these topics confidently during your interview will show that you're proactive and knowledgeable about the role.
✨Tip Number 3
Highlight any experience you have with ERP systems, particularly SAP. If you can share specific examples of how you've used these systems to improve customer service or streamline processes, it will make a strong impression.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of how you've resolved customer complaints in the past. Be ready to discuss your approach to clarifying issues and ensuring customer satisfaction, as this is crucial for the role.
We think you need these skills to ace Customer Service Representative (Chester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as knowledge of export documentation and ERP systems. Use specific examples to demonstrate how you've gone the extra mile for customers in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of building strong customer relationships. Mention any language skills you have, especially if you speak French, Spanish, or Italian, as this could set you apart.
Showcase Problem-Solving Skills: Provide examples in your application of how you've effectively resolved customer complaints or issues in the past. Highlight your ability to clarify problems, determine causes, and follow up to ensure satisfaction.
Highlight Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement by mentioning any initiatives you've taken in previous roles to enhance customer service or streamline processes. This aligns well with the company's focus on driving excellence.
How to prepare for a job interview at Innospec Inc.
✨Show Your Customer Focus
Emphasise your commitment to outstanding customer service. Be ready to share examples of how you've gone the extra mile for customers in previous roles, as this will resonate well with the company's focus on enhancing customer relationships.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've resolved complex customer issues. Highlight your ability to clarify complaints, determine causes, and implement effective solutions, as this aligns with the role's requirements.
✨Familiarise Yourself with Export Documentation
Brush up on your knowledge of export principles and documentation, especially if you have experience in this area. Being able to discuss relevant processes confidently will show that you're prepared for the responsibilities of the role.
✨Highlight Your Technical Skills
Make sure to mention your proficiency with ERP systems, particularly SAP, and your intermediate skills in Excel, Word, PowerPoint, and Outlook. Providing examples of how you've used these tools effectively in past roles can set you apart from other candidates.
