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For Companies At a Glance
- Tasks: Make outbound calls to customers, gather feedback, and resolve issues.
- Company: Join a well-established company focused on exceptional customer experiences.
- Benefits: Enjoy a competitive salary, full training, and employee discounts.
- Why this job: Be part of a fun team, with opportunities for career growth and development.
- Qualifications: Previous customer service experience and great communication skills are essential.
- Other info: Full-time role, Monday to Friday, in a supportive work environment.
The predicted salary is between 22400 - 25200 £ per year.
As a Customer Advisor for our client, you’ll play a key role in ensuring an exceptional customer experience. You will be making outbound follow-up calls to check in with customers, gather feedback, and help resolve any outstanding issues. It’s all about building great relationships and making sure every customer leaves with a smile!
What you will be doing:
- Calling customers to check how their experience was and gathering feedback.
- Working closely with the Service Managers to follow up on any outstanding issues.
- Keeping customer records up to date in the system.
- Letting customers know about the latest offers and services available from the company.
- Helping hit team targets and keep our customer satisfaction levels high.
- Supporting the team with inbound booking calls when needed.
What they are looking for:
- Previous experience in a customer service or a call centre role. Automotive experience would be beneficial.
- A friendly, professional, and confident telephone manner.
- Great communication skills and an ability to really listen to customers.
- Someone who thrives in a team environment and enjoys hitting goals.
- Good IT skills.
- A positive, can-do attitude with a real passion for helping people.
What is in it for you?
- Full-time role – Monday to Friday.
- Full training and ongoing development to help you grow.
- A competitive base salary.
- A supportive, energetic, and fun team to work with.
- Career progression opportunities in a well-established and growing business.
- Employee discounts on vehicles and services.
If you would like to hear more about this Customer Advisor vacancy and others in the Motor Trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.
Customer Advisor (Outbound Call Centre) employer: ACS Recruitment Consultancy
Contact Detail:
ACS Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Outbound Call Centre)
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by the company. This knowledge will help you engage more effectively with customers and demonstrate your genuine interest in their needs during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on making outbound calls, consider role-playing scenarios with a friend or family member to enhance your confidence and ability to listen actively.
✨Tip Number 3
Showcase your teamwork abilities by preparing examples of how you've successfully collaborated with others in previous roles. This will highlight your fit for the team-oriented environment they are looking for.
✨Tip Number 4
Research common customer service challenges and solutions within call centres. Being able to discuss these during your interview will demonstrate your proactive approach and problem-solving skills, which are crucial for this position.
We think you need these skills to ace Customer Advisor (Outbound Call Centre)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise any automotive experience and showcase your communication skills, as these are key for the Customer Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping people and your positive attitude. Mention specific examples of how you've built relationships with customers in previous roles and how you can contribute to the team's success.
Highlight Key Skills: In your application, clearly outline your IT skills and ability to work in a team environment. Mention your experience with handling feedback and resolving issues, as this aligns with the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which is crucial for a Customer Advisor.
How to prepare for a job interview at ACS Recruitment Consultancy
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service or call centre roles. Be ready to share specific examples of how you've successfully resolved customer issues and built relationships.
✨Demonstrate Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to show that you value their input and can apply this skill with customers.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios where you might have to handle a customer call. Prepare by thinking about how you would approach common customer concerns and practice maintaining a friendly and professional tone.
✨Research the Company and Its Services
Familiarise yourself with the company’s offerings and recent promotions. This knowledge will help you discuss how you can contribute to their goals and improve customer satisfaction during the interview.
