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- Tasks: Engage with customers, lead technical discovery, and deliver impactful pre-sales experiences.
- Company: Intercom is an AI Customer Service company transforming customer experiences for nearly 30,000 businesses globally.
- Benefits: Enjoy competitive salary, equity, flexible time off, and comprehensive health benefits.
- Why this job: Join a vibrant team, drive customer success, and shape the future of AI-powered solutions.
- Qualifications: 7+ years in technical pre-sales, strong problem-solving skills, and excellent communication abilities required.
- Other info: Hybrid working policy with a focus on collaboration and a radically open culture.
The predicted salary is between 48000 - 72000 £ per year.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.
Intercom is looking for an exceptional Senior Sales Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.
What Will I Be Doing?
- Lead technical discovery to identify and address our customers’ needs
- Deliver an exceptional pre-sales experience by articulating Intercom's value and technical expertise
- Conduct impactful, value-based solution reviews and in-depth technical sessions
- Design and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilities
- Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
- Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
- Build trust with customers by approaching challenges with empathy and curiosity
- Continuously improve processes and contribute to building a best-in-class Sales Engineering playbook at Intercom
- Commit to customer success, ensuring lasting value and proactively addressing challenges
What Skills Do I Need?
- Minimum of 7 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
- Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations
- Ability to solve problems independently while thriving in collaborative team environments
- Proven time management skills in a dynamic team environment
- Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle
- Experience working closely with product and engineering teams to communicate customer feedback and influence product direction
- Familiarity with managing POCs, RFPs, and addressing complex security questions
- Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
- Ability to challenge the status quo and continuously improve Sales Engineering processes and playbooks
- Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
- Willing and able to travel occasionally
Benefits
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers
- Cycle-to-Work Scheme with secure bike storage
- MacBooks are our standard, but we also offer Windows for certain roles when needed
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. We have a radically open and accepting culture at Intercom. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity.
Senior Sales Engineer employer: Intercom
Contact Detail:
Intercom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Engineer
✨Tip Number 1
Familiarise yourself with Intercom's AI Customer Service solutions, especially the capabilities of Fin. Understanding the product inside out will help you articulate its value effectively during discussions with potential customers.
✨Tip Number 2
Network with current or former employees of Intercom to gain insights into the company culture and expectations for the Senior Sales Engineer role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in managing C-Level relationships and how you've successfully conducted technical discoveries in previous roles. Be ready to share specific examples that demonstrate your problem-solving skills and ability to communicate complex ideas.
✨Tip Number 4
Showcase your collaborative spirit by highlighting any past experiences where you've worked closely with product and engineering teams. Emphasising your ability to gather customer feedback and influence product direction will resonate well with the hiring team.
We think you need these skills to ace Senior Sales Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Sales Engineer position at Intercom. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Your CV should clearly showcase your technical pre-sales experience, particularly your ability to manage C-Level relationships and deliver impactful presentations. Use specific examples to demonstrate your problem-solving skills and collaboration with product and engineering teams.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for Intercom's mission and values. Highlight your relevant experience and explain how you can contribute to their customer solutions team. Be sure to mention your ability to translate complex challenges into tailored solutions.
Proofread and Edit: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that your writing is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Intercom
✨Understand Intercom's Value Proposition
Before the interview, make sure you have a solid grasp of what makes Intercom unique in the customer service space. Familiarise yourself with their AI agent, Fin, and how it enhances customer experiences. This knowledge will help you articulate how your skills align with their mission.
✨Prepare for Technical Discovery Questions
Given the role's focus on technical discovery, be ready to discuss your experience in identifying customer needs. Think of examples where you've successfully led technical discussions or solved complex problems, as this will demonstrate your capability to engage with clients effectively.
✨Showcase Your Collaboration Skills
Intercom values cross-functional collaboration, so be prepared to share instances where you've worked closely with product and engineering teams. Highlight how you gathered customer feedback and influenced product direction, as this will resonate well with their team-oriented culture.
✨Demonstrate Empathy and Curiosity
In your responses, convey your ability to approach challenges with empathy and curiosity. Share stories that illustrate how you've built trust with customers and addressed their concerns, as this aligns with Intercom's core values and commitment to customer success.
