Control Room Operator

£13.70 per hour

Full-Time

To book an interview, just give us a call on 01228 547662 and ask for Recruitment

Are you a reliable and organised individual who enjoys working independently and staying calm under pressure? We\’re looking for a friendly and proactive Administrator to join our Operations Team-playing a key role in keeping our security services running smoothly during nights and weekends.

Working with a wide range of clients across the North England to keep people, properties, and businesses safe. Our team is the heart of everything we do-we believe in treating our people well, supporting their growth, and creating a workplace that\’s inclusive and fair.

From our control room to our mobile response units, we work around the clock to deliver a high standard of service.

Job Description

Role & Responsibilities:

• Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
• Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
• Employee welfare calls, dealing with and resolving \’dropped shifts\’ / absence cover.
• Monitoring CCTV.
• Liaising with our mobile response units.

Skills & Experience:

• A passion for delivering excellent customer service levels.
• A natural problem solver who can multitask and prioritise.
• Excellent communication skills, (written and verbal) including a polite professional telephone manner.
• Strong IT and administration skills. Attention to detail and accuracy of reporting is essential.

Applicants must be:

• Smart, polite, and approachable
• Punctual and dependable
• Flexible with shift work (including weekends and nights)
• Able to provide a 5-year checkable work history for BS7858 screening

Benefits of the role:

• Full training will be provided
• 28 days holiday (pro rata for part time hours)
• Company contributory pension scheme available
• Full uniform provided

We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit. #J-18808-Ljbffr