Customer Service & Internal Sales Manager

• Customer Service & Internal Sales Manager
• Leeds – on-site
• 45,000 – 50,000
• Manufacturing & FMCG industry

Client Details

Our client are a leading manufacturing business supporting a UK customer base, predominately within the FMCG space. They are now looking for a Customer Service & Internal Sales Manager to lead an internal CS & Internal Sales function

Description

• Lead & manage a team of Internal Sales Administrators, developing capabilities and performance across the team
• Drive order management and processing activities across the team, ensuring accuracy and in line with SLA\’s
• Drive up-selling and cross-selling across the team when supporting existing B2B customers, supporting again growth and commercial objectives
• Set individual and team performance metrics, monitor KPI\’s and deliver regular performance feedback
• Work closely with senior leadership to ensure the functions strategy aligns to wider business objectives
• Ensure customer accounts are best managed, ensuring a high level of customer satisfaction and repeat business
• Implement best practise and strong processes around Customer Service, Internal Sales and CRM usage
• Support complaint resolution process
• Support the business in maintaining adherence to ISO standards

Profile

• Experience managing a Customer Service or Internal Sales function
• Strong people leader
• Excellent communicator
• Understanding of order fulfilment / supply chain process
• Knowledge of ISO9001 (desirable)

Job Offer

This is an exciting opportunity to join a Manufacturing& FMCG business in the role of Customer Service & Internal Sales Manager

Salary of 45,000 – 50,000 depending on experience

Free parking

25 days holiday plus bank holidays

Company Pension

Life Assurance