Operations Analyst
The job description form is used to record work responsibilities and qualifications (education, training, and skills) for each role within a Functional Group. Please refer to the QMS Website Job Description Procedure for further information.
| Functional Group |
M&D Operations |
| Manager |
Jorge De Ponte Neves |
| Job Responsibilities |
- The Operations Analyst will be responsible for receiving and checking incoming shipments for accuracy and timeliness.
- Sorting and placing items onto assigned racking and shelving.
- Picking, packing, and processing orders for shipment and pickup according to schedules.
- Shipping hardware to end users or destinations, in compliance with Oracle Policies and Procedures. Familiarity with Parcel Carrier Procedures, Systems, and Transportation Networks is essential.
- Processing return orders accurately and promptly.
- Organizing inventory and handling daily operations inquiries and issues. Assisting with hardware device configurations for laptops, network equipment, tokens, etc.
- Performing hardware setup and installation, delivering hardware to internal network sites, and participating in projects as needed.
- Conducting accurate cycle counting and inventory control to maintain inventory accuracy.
- Recording and reporting stock levels and discrepancies.
- Maintaining a clean and safe working environment.
- Collaborating with team members and management to meet operational goals.
- Identifying process improvement, cost savings, and collaborating to enhance efficiency, productivity, and processes.
- Regularly communicating operational status to management and providing insights and recommendations to improve performance.
- Performing transactions, maintaining system data accuracy, analyzing and creating operational reports, and data entry using Oracle applications, providing daily updates to management.
- Problem-solving with guidance, understanding, and applying company policies and procedures.
- This position reports daily to our Oracle M&D office and does not offer remote work options.
|
| Job Qualifications (skills/education) |
- BA/BS degree, typically with 1-2 years of experience.
- Knowledge of desktop support, PC repair, and hardware configuration is a plus.
- Knowledge of logistics and hardware distribution methodologies.
- Proficiency in Microsoft Office.
- Strong computer and technical skills; quick learner of new tools.
- Excellent communication and interpersonal skills.
- Willingness to work in a fast-paced, dynamic environment.
- Strong customer service skills and professionalism under pressure.
- Organizational skills, attention to detail, and ability to multitask.
- Analytical skills and ability to meet deadlines.
- Ability to lift, carry, push, or pull up to 50 lbs and operate company vehicles.
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