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The White Company

Retail Operations Coordinator

London Full-Time No home office possible

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Central point of contact for stores queries and supporting escalations where needed
Build cross functional relationships across all business areas to ensure all process changes are relevant and communicated effectively
Gatekeeper for all BP comms, pushing back where needed & reinforcing the comms guardrails
Responsible for creating and communicating all weekly/monthly & ad hoc comms, tasks & checklists via StorIQ
Partners with the Retail Operations Manager in managing relationships with key suppliers
Contributes to the Retail Operations Workload Planner with all store communication plans and dates
Responsible for the design & creation of all Retail documents including the Retail Strategy, Peak, & promotional gifting packs
Provides key support to the Annual Retail Store Manager Conference
Updates & maintains the NSO tracker ensuring all points have been actioned in a timely manner
Responsible for ordering all non-merchandising items for new store openings & refurbs whilst working within set budgets
Oversees updates to the StorIQ monthly homepage
Working in partnership with the StorIQ team and the Operations Manager to formulate the StorIQ Roadmap
Reports on store operational compliance and looks for opportunities for continuous improvement
Identifies ways for the Retail stores to be more sustainable
Supports the Retail Operations Management team with Retail and business projects
Growing within role to become a Subject Matter Expert in retail processes and systems

12-Months Maternity Cover
Main Duties and Responsibilities

Central point of contact for stores queries and supporting escalations where needed
Build cross functional relationships across all business areas to ensure all process changes are relevant and communicated effectively
Gatekeeper for all BP comms, pushing back where needed & reinforcing the comms guardrails
Responsible for creating and communicating all weekly/monthly & ad hoc comms, tasks & checklists via StorIQ
Partners with the Retail Operations Manager in managing relationships with key suppliers
Contributes to the Retail Operations Workload Planner with all store communication plans and dates
Responsible for the design & creation of all Retail documents including the Retail Strategy, Peak, & promotional gifting packs
Provides key support to the Annual Retail Store Manager Conference
Updates & maintains the NSO tracker ensuring all points have been actioned in a timely manner
Responsible for ordering all non-merchandising items for new store openings & refurbs whilst working within set budgets
Oversees updates to the StorIQ monthly homepage
Working in partnership with the StorIQ team and the Operations Manager to formulate the StorIQ Roadmap
Reports on store operational compliance and looks for opportunities for continuous improvement
Identifies ways for the Retail stores to be more sustainable
Supports the Retail Operations Management team with Retail and business projects
Growing within role to become a Subject Matter Expert in retail processes and systems

Skills /Qualities Required

Passionate about Retail
Retail management experience is essential (supervisor level minimum)
Strong IT skills
Confident communicator
High attention to detail
Proactive approach to work and an ability to work to tight deadlines
Excellent organisational skills
Enjoys being really hands-on and be keen and willing to get truly involved in all aspects of the business

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development
Industries

Retail

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