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For Companies At a Glance
- Tasks: Manage the reception desk, coordinate appointments, and provide excellent customer service.
- Company: Join Amplifon, a global leader in hearing solutions with a commitment to care.
- Benefits: Earn commission, enjoy world-class training, and explore international opportunities.
- Why this job: Be part of a close-knit team that values customer devotion and proactive attitudes.
- Qualifications: No experience needed; just bring your passion for customer service and a positive mindset.
- Other info: Flexible hours, perfect for students looking to balance work and studies.
The predicted salary is between 13728 - 13728 £ per year.
We are seeking a Sales and Customer Service Advisor to join our high street branch in Oldham. You will manage the reception desk, coordinate appointments for the Audiologist, make customer calls, and provide a welcoming environment for visitors.
What We Offer
- Opportunity to earn commission alongside your duties
- Part of a close-knit global team with world-class training and international opportunities
- Role within the Amplifon family, ensuring high standards of care and communication
Who We Are Looking For
We value the right attitude over experience. The ideal candidate will demonstrate customer devotion and a proactive approach.
Responsibilities
- Manage the diary to optimize sales and service appointments for new and existing customers
- Review the customer database regularly to identify appointment opportunities and improve clinic performance
- Make personalized welcome calls to maximize attendance and foster customer relationships
- Generate revenue by scheduling appointments and promoting add-on products where appropriate
- Maintain relationships with customers, offering promotions and hearing solutions
- Ensure the store's visual appearance aligns with Amplifon standards, including merchandising and cleanliness
- Manage stock levels to ensure availability of products
Candidate Requirements
The successful candidate will demonstrate excellent customer service skills and a proactive, flexible attitude. Additionally, they should:
- Be computer literate, familiar with Outlook, Teams, OneDrive, and appointment systems
- Support audiologists in achieving sales targets
- Be proactive, adaptable, and able to develop strong internal relationships
- Work independently with good organizational skills
- Align with Amplifon's vision and values
- Be open to career development within the company
Join our team of passionate Sales and Customer Service Advisors. Apply now!
Sales And Customer Service Advisor (Oldham) employer: Amplifon
Contact Detail:
Amplifon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales And Customer Service Advisor (Oldham)
✨Tip Number 1
Familiarise yourself with Amplifon's products and services. Understanding what you’ll be promoting will not only boost your confidence but also help you engage customers more effectively during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for the types of calls and interactions you'll have, allowing you to demonstrate your proactive approach during the interview.
✨Tip Number 3
Network with current employees or reach out on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for managing appointments. This will demonstrate your ability to optimise sales and service appointments, a key responsibility in the role.
We think you need these skills to ace Sales And Customer Service Advisor (Oldham)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Sales and Customer Service Advisor.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, organisational skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Amplifon that resonate with you and explain how your proactive attitude and customer devotion make you a great fit.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Amplifon
✨Show Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to meet a customer's needs.
✨Demonstrate Proactivity
The ideal candidate is proactive, so think of instances where you've taken initiative in previous roles. Discuss how you identified opportunities for improvement or took steps to enhance customer satisfaction without being prompted.
✨Familiarise Yourself with the Company
Research Amplifon and understand their values and vision. Be ready to explain how your personal values align with theirs and how you can contribute to their mission of providing high standards of care and communication.
✨Prepare for Role-Specific Questions
Anticipate questions related to managing appointments and customer relationships. Think about how you would handle scheduling conflicts or how you would approach making welcome calls to customers to ensure they feel valued.
