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For Companies At a Glance
- Tasks: Manage and support Wintel and network infrastructure across various locations and cloud environments.
- Company: Join Thomas Miller, a dedicated team focused on technical excellence and innovation.
- Benefits: Enjoy opportunities for professional growth, collaboration, and a supportive work culture.
- Why this job: Be part of a small, dynamic team making a real impact in IT infrastructure management.
- Qualifications: 5 years of experience with relevant technical certifications in networking and Microsoft technologies.
- Other info: Ideal for tech enthusiasts eager to enhance their skills in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Thomas Miller is looking to recruit an experienced Infrastructure 2nd Line support engineer with 5 years exposure and experience to manage Thomas Miller’s Wintel and network technical estate within the infrastructure landscape. This role will need to provide skills across two vertical technology stacks, and the successful candidate will ideally have experience in both technology stacks. The successful candidate will take ownership of the network and Wintel infrastructure across our Head Office, branch locations, COLO Data Centres, and Microsoft Azure cloud environment. They will join a newly established, small but dedicated 2nd line technical team responsible for the management, support, and administration of the organisation’s technical infrastructure.
Key responsibilities include:
- Installation, configuration, and ongoing business-as-usual (BAU) support of the network and Wintel estate.
- Monitoring, capacity management, and overall infrastructure administration.
- Accepting, prioritising and resolving incidents within agreed SLA.
- Managing resolution of security vulnerabilities.
- Regular patching and updating of systems within responsibilities.
- Incident and Problem management.
- Assisting in resolving incidents and problems escalated from ServiceDesk in a timely manner.
- Providing mentoring to ServiceDesk engineers.
- Providing support and administration of the IT Infrastructure.
- Assisting with testing of IT Business Continuity plans as and when required.
- Participating in the delivery of the infrastructure roadmap.
- Identifying Service Improvement opportunities.
- Applying changes in accordance with change management process.
- Producing, updating and maintaining technology service documentation.
Networking Stack:
- LAN/WAN network which includes Cisco switches and routers, Wireless Controllers, Access Points, Checkpoint firewalls, Meraki MX firewalls, Cisco Firepower Threat Defence, Skyhigh Proxy, Trellix, Citrix NetScaler load balancers and MS Teams Voice.
Wintel/Microsoft/Virtualisation Stack:
- Server virtualisation (VMWare), Hyper Converged (Nutanix), Cloud services (Microsoft Azure, Entra ID, Device management (Intune, MS Config Manager, AutoPilot), Microsoft Group Policy, Citrix - DaaS technology (Microsoft and Citrix), Bitlocker, Defender for endpoint, Privilege Access Management, Certificate management.
Educational background or qualifications:
- Technical certification or equivalent experience: Cisco CCNP routing and switching, Cisco CCNA or CCNP security, Checkpoint CCSA or CCSE, Netscaler CCA-AppDS, VMWare, Citrix CCA-V, Azure AZ-900 or AZ-104, ITIL framework or equivalent.
Infrastructure Support Specialist employer: Thomas Miller
Contact Detail:
Thomas Miller Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco switches, Microsoft Azure, and VMware. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with current or former employees of Thomas Miller on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills in real-time scenarios. You might be asked to troubleshoot a common issue related to Wintel or network infrastructure, so practice articulating your thought process clearly.
✨Tip Number 4
Showcase your service-oriented mindset by preparing examples of how you've successfully collaborated with other teams in past roles. This will highlight your ability to work well within the small technical team at Thomas Miller.
We think you need these skills to ace Infrastructure Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Wintel and network support. Include specific technologies you've worked with, such as Cisco switches, Microsoft Azure, and any certifications you hold.
Craft a Strong Cover Letter: In your cover letter, emphasise your service-oriented mindset and attention to detail. Mention how your previous experiences align with the responsibilities listed in the job description, particularly around incident management and infrastructure administration.
Showcase Technical Skills: Clearly outline your technical skills related to both the networking and Wintel stacks. Use bullet points to list your proficiency in tools like VMWare, Citrix, and any relevant security certifications to make it easy for the hiring team to see your qualifications.
Highlight Team Collaboration: Since the role requires collaboration with other IT teams, include examples of past teamwork experiences. Describe how you contributed to projects or resolved issues in a team setting, showcasing your ability to work well with others.
How to prepare for a job interview at Thomas Miller
✨Showcase Your Technical Expertise
Make sure to highlight your experience with both the Wintel and networking stacks mentioned in the job description. Be prepared to discuss specific projects or challenges you've faced, particularly those involving Cisco equipment, Microsoft Azure, and virtualisation technologies.
✨Demonstrate a Service-Oriented Mindset
Since the role requires a strong service-oriented approach, be ready to share examples of how you've prioritised customer satisfaction in previous roles. Discuss how you handle incidents and ensure timely resolutions, as this will show your alignment with the company's values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past incidents you've managed, how you approached them, and what the outcomes were. This will demonstrate your ability to think critically under pressure.
✨Emphasise Collaboration Skills
This position involves working closely with other IT teams and departments. Be ready to discuss your experience in collaborative environments, how you communicate technical information to non-technical colleagues, and any mentoring experiences you've had with ServiceDesk engineers.
