IT Service Performance & Supplier Manager

Direct message the job poster from Falcon Smart IT (FalconSmartIT)Customer Relation & Recruitment Manager at Falcon Smart IT ||Hiring for UK/US/Poland ||Elevate your career with a standout resume. Share it with me… Job Title: IT Service Performance & Supplier ManagerLocation: London, UKJob Type: PermanentProvides SME on the governance, assurance and management of IT Service Performance across EBRD Ecosystem (internal IT support teams/Suppliers/Vendors)Accountable for defining, documenting and integrating service performance & governance standards across EBRD EcosystemResponsible for chairing Service Review meetings, Service Performance & Governance forums with in-house IT support teams & Suppliers to track achievement against performance metrics such as SLAs, KPIs, KRIs, IT Controls etc.Accountable for managing related activities & maintaining key auditable artefacts as evidence gathering in an Internal Audit investigation on Supplier GovernanceProvides SME in defining key performance indicators and metrics to help ensure EBRD is measuring & tracking IT service performance across the EcosystemProvides SME in defining reporting requirements & establishing a standard way of reporting to help EBRD accurately measure IT service across ecosystem, incl. designing a standard report pack for service review meetings and balanced score cardsService Now Reporting Skills with ability to extract data from Service Now, analyse and summarise service performance overview in report/ scorecardSeniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function Information TechnologyIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at Falcon Smart IT (FalconSmartIT) by 2xGet notified about new Information Technology Services Manager jobs in London Area, United Kingdom .Information Technology Service Delivery Manager London, England, United Kingdom 1 week agoCity Of London, England, United Kingdom £500.00-£500.00 1 week agoEast Ham, England, United Kingdom 17 hours agoDigital Operations Manager, IT Support Manager, IT Manager London, England, United Kingdom 1 week agoIT Service Manager (Incident, Major Incident, Problem) London, England, United Kingdom 1 week agoGreater London, England, United Kingdom £75,000.00-£85,000.00 20 hours agoLondon, England, United Kingdom 2 weeks agoDigital Operations Manager, IT Manager, IT Support Manager London, England, United Kingdom 4 days agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoSenior Manager: Infrastructure Operations Engineering London, England, United Kingdom 2 weeks agoData Centre Operations Cluster Manager – West London, LHR DCO London, England, United Kingdom 2 days agoTech Operations & Escalation Manager, Prime Video Insights London, England, United Kingdom 2 weeks agoWest Malling, England, United Kingdom 3 days agoOperational Resilience & Incident Manager London, England, United Kingdom 1 week agoPlatform Operations Manager – Beacon (m/f/d) London, England, United Kingdom 1 month agoTechnology Operational Resilience Manager We\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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