Home Care Client Services Representative

Social network you want to login/join with:

Home Care Client Services Representative, Ipswich

col-narrow-left

Client:

Location:

Job Category:

Customer Service

–

EU work permit required:

Yes

col-narrow-right

Job Reference:

5b23aef7572d

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

col-wide

Job Description:

We are seeking a friendly and empathetic Client Services Representative to join our team in Ipswich. You will be responsible for providing exceptional support to our Clients and Care Professionals.

• Serve as the primary point of contact for Client enquiries via phone, email, and in person.
• Respond promptly and professionally to Client requests and questions.
• Maintain accurate records on the care management system.
• Conduct consultations with prospective Clients, completing all relevant paperwork including needs assessments and risk assessments.
• Create Client care plans, ensuring all information is relevant and kept updated.
• Conduct quality assurance visits and service reviews.
• Introduce our Care Professionals to new Clients before the start of service.
• Complete any client care visits where needed.
• Take part in our out-of-hours on-call rota.

Qualifications:

• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using all relevant computer applications.
• Exceptional time management skills and the ability to prioritise tasks effectively.
• Keen attention to detail and accuracy in all aspects of work.
• Excellent listening skills and the capacity to empathise with Clients.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Strong team player with the ability to work collaboratively with colleagues across departments.
• Must have some previous experience within the care sector.

Additional Information:

All applicants must reside in the Ipswich, Felixstowe, or Woodbridge areas and have access to their own vehicle.

This position would suit a carer or senior carer looking to progress.

#J-18808-Ljbffr