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- Tasks: Support customers needing roadside assistance with empathy and professionalism.
- Company: Allianz Partners is a global leader in insurance and assistance solutions.
- Benefits: Enjoy perks like private medical cover, pension scheme, and paid volunteering days.
- Why this job: Join a caring team that values growth and offers a dynamic work environment.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Hybrid working model with all necessary IT equipment provided.
The predicted salary is between 22000 - 30000 £ per year.
Join to apply for the Customer Assistance Coordinator role at Allianz Partners.
Department: Roadside
Location: Birmingham (Centre City House, Hill Street, B5 4US)
Salary: £27,013.60
Bonus: £2,045 performance bonus
Start Date: July 7th
The Role:
As a Customer Assistance Coordinator, you’ll play a vital role in supporting customers who require roadside assistance, delivering prompt, professional, and compassionate service. You will be part of a dynamic, customer-focused team that strives to provide a smooth and reassuring experience during stressful situations. This is a fantastic opportunity to join a global organisation that genuinely values its people and offers real opportunities for growth and development.
Hours & Working Pattern:
This is a 35-hour per week position, with shifts scheduled between 7:00 AM – 6:00 PM, Monday through Sunday. The role follows a hybrid working model. All necessary IT equipment will be provided (PC, dual monitors, keyboard, and mouse).
You Will:
- Respond to customer calls with professionalism, empathy, and efficiency
- Proactively manage each assistance case to ensure timely and appropriate service delivery
- Communicate updates clearly and consistently to customers
- Work within established call guidelines and procedures to meet quality standards
- Collaborate with your team and management to drive service excellence
About You:
- Strong verbal communication and listening skills
- Customer-focused with a calm and solutions-driven approach
- Comfortable using multiple systems and managing tasks simultaneously
- Ability to work flexible hours, including weekends and bank holidays
- A reliable and professional home working setup
Desirable:
- Experience in a customer service, call centre, or emergency services environment
- Understanding of roadside assistance processes or motor claims
Staff Benefits:
At Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer:
- Pension Scheme – Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service
- Private Medical Cover
- Life Assurance – 4x your annual basic salary
- Flu Vaccinations & Eye Care Vouchers
- Free Roadside Assistance – After 6 months' probation
- Travel Insurance – At a discounted rate
- Interest-Free Season Ticket Loan – After probation
- 3 Paid Volunteering Days Per Year – After 12 months of service
- Discounts – On Allianz products and a wide range of retail and lifestyle brands
- Comprehensive Employee Assistance Programme (EAP) – 24/7 support for wellbeing, legal, and financial matters
- Recognition & Rewards – For high performance and long service
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don’t just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let’s care for tomorrow.
Customer Assistance Coordinator employer: Allianz Partners
Contact Detail:
Allianz Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Coordinator
✨Tip Number 1
Familiarise yourself with Allianz Partners and their customer service philosophy. Understanding their commitment to empathy and professionalism will help you align your responses during interviews with their core values.
✨Tip Number 2
Prepare for situational questions by thinking of examples from your past experiences where you demonstrated strong communication skills and a calm approach in stressful situations. This will showcase your suitability for the role.
✨Tip Number 3
Research common roadside assistance scenarios and the processes involved. Being knowledgeable about these topics can give you an edge in discussions and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of Allianz Partners on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Customer Assistance Coordinator role.
We think you need these skills to ace Customer Assistance Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in call centres or emergency services. Use keywords from the job description to demonstrate your fit for the Customer Assistance Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong verbal communication skills and your ability to handle stressful situations with empathy. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Relevant Skills: In your application, emphasise your ability to manage multiple tasks simultaneously and your comfort with using various systems. These skills are crucial for the role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Allianz Partners
✨Show Empathy and Professionalism
As a Customer Assistance Coordinator, you'll be dealing with customers in stressful situations. Make sure to demonstrate your ability to empathise and remain professional throughout the interview. Share examples from your past experiences where you successfully managed customer concerns with compassion.
✨Familiarise Yourself with Roadside Assistance Processes
Understanding the basics of roadside assistance and motor claims can set you apart from other candidates. Research common scenarios and solutions that customers might face, and be prepared to discuss how you would handle them during the interview.
✨Highlight Your Communication Skills
Strong verbal communication is key for this role. Be ready to showcase your listening skills and how you effectively communicate updates to customers. You might even want to practice answering questions clearly and concisely before the interview.
✨Demonstrate Flexibility and Team Collaboration
The role requires working flexible hours and collaborating with a team. Prepare to discuss your availability and provide examples of how you've worked well in a team environment. This will show that you're adaptable and ready to contribute to a dynamic workplace.
