Customer Support-Heating Appliances

Location: Exeter, Devon, England
Type: Permanent
Salary: GBP26000 – 32000 per Annum
Benefits: Benefits
Job Ref: EXST00042
Posted: 04/04/2025

Job Description

Technical Customer Service Advisor – Heating Appliances (Exeter)

Do you hold a Gas Safe or HETAS certification? We have an exciting opportunity to join a leading heating appliance manufacturer in Exeter as a Technical Customer Service Advisor.

Key Responsibilities:

1. Provide expert technical advice on heating appliances via phone and email to customers, retailers, and the general public.
2. Resolve technical issues related to installation, building regulations, operations, and safety for the Company’s and associated products.
3. Offer fault-finding assistance and document all calls and issues on the CRM system.
4. Ensure compliance with relevant regulations while maintaining high customer satisfaction.

Ideal Candidate:

1. Gas Safe (CCN1, HTR1, CONGLP1, CPA1) and/or HETAS (H002, H003, H004, H006) certified.
2. Experience in the heating industry (knowledge of solid fuel, gas, electric products a plus).
3. Strong communication skills and a proactive, diplomatic approach to customer service.
4. Ability to work as part of a team and maintain professional standards.

What’s in it for you?

1. Monday to Friday based in the office.
2. Work for a reputable brand in the heating industry with continuous growth.
3. Competitive salary and a dynamic team environment.

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