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- Tasks: Manage tenant relationships and ensure properties are well-maintained.
- Company: Join KFH, London's largest independent property services group with over 60 branches.
- Benefits: Enjoy a strong financial package, additional earning potential, and exclusive discounts.
- Why this job: Be part of a collaborative team that values your experience and encourages new ideas.
- Qualifications: Experience in property management is essential; ARLA qualification preferred but support available.
- Other info: This is a fixed-term role for 12 months covering Rainham & Barking sites.
The predicted salary is between 36000 - 60000 £ per year.
Do you have experience working as a relationship manager or property manager? Are you looking to make a move from residential property management to the build to rent sector? If so, this relationship manager position covering our Rainham & Barking sites can offer you fantastic opportunities and a strong financial package to reward your performance. This is fixed term for 12 months.
At KFH, with over 60 branches across the capital, we are London’s largest independent property services group, and we are growing! As one of London’s leading property services groups, we offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion.
In addition to this, we have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients. Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking.
As a relationship manager within our build to rent division, you will play a key part in ensuring the properties in your portfolio are effectively and productively managed on behalf of our clients. Throughout this, you will be offering exceptional customer service to your tenants, clients, and other parties whilst meeting all legal compliance requirements.
You will have a proven track record in a property management role; experience in a new build division or build to rent sector would be ideal. You will preferably be ARLA qualified, but if you aren’t, we can support you in gaining this qualification. You will be someone who is passionate about delivering excellent customer service to all of our clients and offers outstanding communication whilst achieving the right results. You will report to our Head of Portfolio Asset Management.
Responsibilities of a relationship manager include:
- First point of contact for tenants
- Assist lettings and block operations during lease-up phase
- Liaise with block management and client accounts
- Carry out inventory check in and check outs
- In tenancy maintenance management and procurement of works
- Tenancy inspections
- Renewal of compliance documentation
- Manage process of returning tenancy deposits
- Health and Safety Management
- Approval of contractor invoices
If you’re interested in this relationship manager position and have the skills and experience required, please apply now.
Build To Rent Property Manager employer: Kinleigh Folkard & Hayward
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Build To Rent Property Manager
✨Tip Number 1
Familiarise yourself with the build to rent sector. Research current trends, challenges, and best practices in property management specific to this area. This knowledge will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the property management field, especially those who work in build to rent. Attend industry events or join relevant online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since the role emphasises exceptional service, think of specific examples from your past experiences where you successfully managed tenant relationships or resolved issues effectively.
✨Tip Number 4
If you’re not already ARLA qualified, consider starting the process before applying. Showing initiative in gaining this qualification can set you apart from other candidates and demonstrate your commitment to professional development in the property management sector.
We think you need these skills to ace Build To Rent Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property management, especially any roles related to build to rent or new builds. Use specific examples that demonstrate your skills in customer service and relationship management.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for the build to rent sector. Mention why you want to work with KFH specifically and how you can contribute to their success.
Highlight Relevant Experience: In your application, emphasise any relevant experience you have in managing properties, liaising with clients, and ensuring compliance. This will show that you understand the responsibilities of the role and are prepared to take them on.
Showcase Your Communication Skills: Since the role requires excellent communication, provide examples in your application of how you've successfully managed relationships with tenants and clients in the past. This could include resolving conflicts or enhancing tenant satisfaction.
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Showcase Your Property Management Experience
Be prepared to discuss your previous roles in property management, especially any experience related to build to rent. Highlight specific achievements and how they relate to the responsibilities of the role you're applying for.
✨Demonstrate Customer Service Skills
Since this role focuses heavily on customer service, think of examples where you've gone above and beyond for clients or tenants. Be ready to explain how you handle difficult situations and ensure tenant satisfaction.
✨Familiarise Yourself with Compliance Regulations
Understanding legal compliance is crucial in property management. Brush up on relevant regulations and be ready to discuss how you ensure compliance in your current or past roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
