Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client portfolios and ensure timely payments through effective communication.
- Company: GTT provides secure global connectivity and cloud networking solutions for businesses worldwide.
- Benefits: Enjoy remote work flexibility, a supportive team environment, and opportunities for professional growth.
- Why this job: Join a dynamic team focused on problem-solving and continuous improvement in a customer-first culture.
- Qualifications: Fluency in English and a European language; finance background and customer service experience preferred.
- Other info: This role may require occasional travel to the Nottingham office.
The predicted salary is between 30000 - 42000 £ per year.
Location: UK (remote)/ Nottingham, travel will be required occasionally to GTT Nottingham office.
Language Skills: English + one European Language e.g. French/Spanish/German/Italian preferred.
About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence.
Role Summary: The Collections Specialist is responsible for managing a portfolio of clients, ensuring timely contact via phone and email to secure payments according to contractual terms. This role is vital in helping GTT meet its cash flow targets and minimizing overdue and bad debts. The specialist will also work to resolve disputes, liaising with clients and internal teams in Sales, Billing, and Service Delivery to identify root causes. Key qualities include inquisitiveness, problem-solving, and proactive result orientation. The role requires managing stakeholder relationships across the business, ensuring high customer service levels and leveraging these relationships to drive results. A mindset of continuous improvement is essential, focusing on process optimization, automation, and efficiency gains.
Main Responsibilities:
- Collaborate with assigned CAMs to support daily collections efforts.
- Contact CAMs related to accounts in the work queue daily, providing effective follow-up on delinquent accounts.
- Support CAMs with customer balance information, including detailed statements as needed.
- Research and adjust customer accounts as necessary.
- Communicate with internal and external customers via phone and email to resolve past due balances and secure payments.
- Process credit requests.
- Support and manage the Accounts Receivable team.
- Send disconnect notices monthly by the 3rd business day and as needed throughout the month.
- Maintain ETL (end of term liability) logs and terminate customers immediately upon nonpayment.
- Keep bad debt levels at 0.5% or less.
- Ensure aging reports are current and customer issues are resolved promptly.
- Ensure credits are entered promptly and reviewed within 3 business days.
- Approve all equipment releases to customers.
- Collaborate with departments to develop customer and collections processes.
- Demonstrate strong analytical skills.
- Communicate effectively in written and spoken English.
- Fluency in a European language (e.g., French, German, Spanish, Italian) is required. Additional languages are a bonus.
- Maintain professionalism and articulate communication.
- Work effectively with internal and external parties.
- Be numerate and detail-oriented.
- Work in a timely, accurate manner.
- Be flexible, self-motivated, and a team player.
Ideal Candidate Profile: You are motivated, diligent, tenacious, and approachable. You can be firm when necessary and are comfortable making calls to resolve issues. An undergraduate degree in finance or related field and customer service experience are desirable.
Collections Specialist employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist
✨Tip Number 1
Familiarise yourself with GTT's services and products, especially their cloud networking and managed solutions. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your communication skills, particularly in English and any additional European language you speak. Being able to articulate your thoughts clearly and confidently will be crucial when liaising with clients and internal teams.
✨Tip Number 3
Prepare for potential role-play scenarios where you might need to resolve disputes or negotiate payments. Practising these situations can help you feel more confident and ready to showcase your problem-solving abilities during the interview.
✨Tip Number 4
Network with current or former employees of GTT on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Collections Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections, customer service, and any financial roles. Emphasise your language skills, especially if you speak a European language, as this is preferred for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and your proactive approach. Mention specific examples of how you've successfully managed client relationships or resolved disputes in previous roles.
Highlight Key Skills: In your application, focus on key qualities mentioned in the job description such as inquisitiveness, attention to detail, and your ability to work under pressure. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Language Skills
Since fluency in a European language is preferred, be prepared to demonstrate your proficiency during the interview. You might be asked to converse in that language or answer questions related to it, so practice speaking and writing in that language beforehand.
✨Highlight Your Problem-Solving Abilities
The role requires strong analytical skills and a proactive approach to resolving disputes. Prepare examples from your past experiences where you successfully identified issues and implemented solutions, especially in a customer service context.
✨Demonstrate Your Customer Service Experience
As the Collections Specialist will be liaising with clients and internal teams, it's crucial to showcase your customer service experience. Share specific instances where you maintained professionalism and effectively communicated to resolve issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle delinquent accounts and manage stakeholder relationships. Think of situations where you had to follow up on payments or collaborate with different departments, and be ready to discuss your approach and outcomes.
