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- Tasks: Manage the handover of new property developments, ensuring a smooth transition for clients.
- Company: Trinity Estates is a leading residential property management company in England and Wales.
- Benefits: Enjoy 24 days annual leave, hybrid work options, and discounts through Perkbox.
- Why this job: Join a supportive team with opportunities for career growth and recognition incentives.
- Qualifications: 4+ years in Property Management, strong customer service skills, and advanced IT proficiency required.
- Other info: This role involves travel across Reading/South Oxfordshire and requires a full UK driving licence.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid Working - Home Based / Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN
Working pattern: Monday to Friday, 09:00 - 17:15
Salary: Competitive
Closing date: 07/01/2025
New Schemes Manager position at Trinity Estates
Location: Home Based with travel across Reading/South Oxfordshire
Working Hours: 09:00 – 17:15 Monday - Friday
Salary: Competitive
About Trinity Estates:
Trinity are one of the largest residential property management companies in England and Wales, working with leading house builders across the country to provide residential management services nationally. Our property professionals are home based and are located locally to the sites they manage, fully supported by a comprehensive team in our Hertfordshire head office which comprises Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company.
Benefits:
- 24 days annual leave for work-life balance.
- Discounts on shopping and services through Perkbox.
- Employee Assistance Programme for confidential support.
- Hybrid and flexible work opportunities.
- Financial support for personal development.
- Opportunities for career growth.
- Recognition incentives.
- Cycle to Work scheme for a healthy lifestyle.
- Employee Referral Scheme for potential bonuses.
Job Description:
The role is responsible for the handing over of new developments from the New Business function into Trinity’s management, ensuring a seamless transition. The successful candidate will work closely with the New Business department and Property department, playing a pivotal role in engaging and retaining our clients.
Key Responsibilities:
- Undertake the handover of developments from New Business Managers to Property Managers, ensuring exemplary client experience.
- Produce the Handover confirmation email to Setup along with all relevant documentation.
- Manage own pipeline of forthcoming business through the Proposal/Submitted Spreadsheet.
- Maintain and develop all new and existing client business relationships.
- Arrange appointments with developers on site to review newly built communal areas.
- Communicate with specific contacts within each developer to ensure all information/documentation has been provided for a successful handover.
- Complete a handover report and send it to the developer to address snags/defects.
- Deal with enquiries/queries and take a pro-active approach to foresee and resolve any challenges with assistance from the Team Leader.
- Update and manage CRM and appropriate reports, keeping relevant departments informed regarding committed checklists and service charge amendment forms.
- Complete all Handover Confirmation documentation in readiness to send to the Setup team.
- Deal with handover from RMCs, collating information from previous agents and passing to relevant departments.
- Provide information to RMCs on our services prior to them requesting a proposal.
- Contribute to the achievement of departmental targets.
Qualifications and Skills:
- Extensive knowledge of and experience in Property Management (minimum 4 years).
- Strong customer service focus and a genuine desire to deliver an excellent experience.
- Advanced IT skills (word-processing and spreadsheets).
- Ability to communicate effectively with colleagues, the public, stakeholders, and industry professionals.
- Presentable, professional, and approachable manner.
- Ability to plan and prioritize own workload.
- Demonstrate ability to make decisions independently and collaboratively, after evaluating different options.
- Ability to forward plan to achieve and exceed project deliverables.
- Full UK Driving License and access to a car.
- Willingness to travel (with overnight stays if necessary).
- Ideally ATPI qualified or higher.
Application Process:
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number #LI-EJ1.
Onboarding Property Manager employer: Premier Estates Limited
Contact Detail:
Premier Estates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Property Manager
✨Tip Number 1
Familiarise yourself with the property management sector, especially the specific challenges and trends in residential management. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the property management field, particularly those who work at Trinity Estates or similar companies. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in property management, focusing on how you've successfully handled client relationships and project handovers. Use specific examples to illustrate your problem-solving skills and customer service focus.
✨Tip Number 4
Research Trinity Estates thoroughly, including their values, recent projects, and company culture. Tailoring your approach to align with their mission will show your genuine interest and help you stand out as a candidate.
We think you need these skills to ace Onboarding Property Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Onboarding Property Manager position. Tailor your application to highlight relevant experience in property management and customer service.
Craft a Strong CV: Your CV should clearly outline your experience in property management, focusing on your achievements and skills that align with the job description. Use bullet points for clarity and ensure it is well-structured.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that demonstrate your ability to manage client relationships and handle property handovers effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Premier Estates Limited
✨Know Your Property Management Basics
Make sure you brush up on your property management knowledge, especially if you have over four years of experience. Be prepared to discuss specific scenarios you've encountered and how you've handled them, as this will demonstrate your expertise in the field.
✨Showcase Your Customer Service Skills
Since the role requires a strong customer service focus, think of examples where you've gone above and beyond for clients. Highlight your ability to maintain and develop client relationships, as this is crucial for a seamless handover process.
✨Demonstrate Your IT Proficiency
Advanced IT skills are essential for this position. Be ready to discuss your experience with word-processing and spreadsheets, and consider bringing examples of reports or documents you've created that showcase your technical abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think about challenges you've faced in previous roles and how you approached them, particularly in relation to managing handovers and client communications.
