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For Companies At a Glance
- Tasks: Manage and schedule engineers, ensuring timely service delivery to clients.
- Company: Join a dynamic team focused on career development and customer satisfaction.
- Benefits: Enjoy flexible hours, generous leave, and discounts on fitness and home improvement.
- Why this job: Be part of a proactive team that values continuous improvement and customer service excellence.
- Qualifications: Experience in scheduling and strong administrative skills are essential.
- Other info: This role requires adaptability and a passion for delivering results.
The predicted salary is between 24000 - 30000 £ per year.
Are you looking for an employer who is big on career development? Do you enjoy communicating with various stakeholders? Do you thrive on delivering on set SLAs/KPIs? Do you want to provide the best customer service? If yes, then read on...
We are now seeking an experienced Workforce Scheduling Controller to join us on a permanent basis at our Redditch office.
What You'll Be Doing
Your new role will be within our Central Operations Planning team, where you'll be covering a multitude of clients. You'll receive work orders via various systems, manage and schedule engineers through our scheduling system in accordance with the agreed set SLAs and KPIs. You'll liaise between our field-based engineers and client premises ensuring you allocate the correct skilled engineer to attend to the job, considering the store requirements, engineers' location, and priority of the job through to availability.
You'll be a proactive and solution-focused individual, handling various requirements which could be anything from dealing with a power cut which requires an engineer within 2 hours, to reactive maintenance work where you'll need to schedule an engineer within 720 hours or legislative work against critical KPIs. You'll already be used to working against set SLAs and KPIs, therefore, it is essential you are SLA/KPI driven with a passion to deliver and succeed. You'll be resilient, tenacious, and confident when dealing with Engineers, able to manage challenges and persuade with ease ensuring you achieve the best solution for the customer.
What We're Looking For
Our ideal candidate would have extensive knowledge of scheduling and be able to work on their own initiative. You'd have excellent administrative and time management skills, gained within a fast-paced, time-pressured environment with the ability to adapt to change quickly. You'd be an advocate for continuous improvement, looking for ways to simplify and improve processes/results to ensure the customer receives the best resolution.
Your key stakeholders will be all Field Operational Managers, Engineers, various clients, and Helpdesk colleagues. Your new team will consist of Schedulers, Senior Customer Support colleagues, Team Managers, and Operations Managers.
This is a 40-hour per week role working 7am – 7pm across 7 days, as flexibility is required. For this role, you could have experience within any industry and sector but with an aptitude to learn quickly new processes within the Facilities Management world. What is key is that you are confident, have the experience, and are adaptable to all technology solutions.
In return, we would offer you:
- Salary: Up to £29,517 per annum, depending on experience
- Up to 4% discretionary bonus scheme, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Generous contributory pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Learning & Development opportunities
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
- Healthshield Scheme
- Up to 10% off B&Q/ Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres
To be considered for this position please submit your application via the 'apply' button.
Scheduler employer: Arcus FM Limited.
Contact Detail:
Arcus FM Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with the specific SLAs and KPIs relevant to the scheduling role. Understanding these metrics will not only help you in interviews but also demonstrate your commitment to meeting performance standards.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed scheduling challenges in the past. This will highlight your proactive approach and ability to deliver under pressure.
✨Tip Number 3
Network with current or former employees in similar roles, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your adaptability by being open to discussing various scheduling technologies. Familiarity with different systems can set you apart from other candidates and show your willingness to learn.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your experience with scheduling, SLAs, and KPIs in your application.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that align with the Scheduler role. Emphasise your administrative and time management skills, as well as any experience in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage challenges. Use specific examples from your past experiences to demonstrate how you meet the job's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arcus FM Limited.
✨Showcase Your Scheduling Experience
Make sure to highlight any previous experience you have in scheduling roles. Discuss specific tools or systems you've used and how they helped you manage SLAs and KPIs effectively.
✨Demonstrate Communication Skills
Since the role involves liaising with various stakeholders, prepare examples of how you've successfully communicated with different teams or clients in the past. This will show your ability to handle diverse interactions.
✨Be Solution-Focused
Prepare to discuss scenarios where you had to think on your feet and provide solutions under pressure. This could involve scheduling engineers for urgent jobs or resolving conflicts between priorities.
✨Emphasise Adaptability
The job requires quick adaptation to changing circumstances. Share experiences where you had to adjust your plans or processes rapidly, demonstrating your flexibility and resilience in a fast-paced environment.
