Relationship Manager – Invoice Finance Cheshire / South Manchester

Relationship Manager – Invoice Finance Cheshire / South Manchester

Our client, an established and growing independent provider of Invoice Finance Solutions to businesses requires a Relationship Manager to join their team.

Role responsibilities:

1. First line responsibility for managing the risk relationship and remuneration of clients within a defined portfolio.
2. To identify and minimise risk and maximise revenue opportunities through responsible and proactive account management in line with our company policies and procedures.

Key activities:

1. Ensure clients operate within terms of facility.
2. Ensure full understanding of client operations process and current position via system metrics and maintain good communication with administration and credit control.
3. Escalate all risk issues on a timely basis.
4. Conduct internal reviews and visit clients in line with company guidelines and timelines.
5. Log complaints and respond and escalate.
6. Keep up-to-date with industry knowledge.

Key performance indicators:

1. Client reviews conducted on time.
2. Value of bad debts and all provisions made.
3. Growth of income portfolio.
4. Number of clients giving notice for risk of leaving.
5. Number of cross-sell or introductions.
6. Feedback from internal team on performance and feedback from clients.

Requirements:

1. Follow all necessary processes.
2. Support new business to maximise new clients for the business.
3. Comply with AML.
4. Carry out other duties as required.

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