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- Tasks: Serve customers in a busy café and ensure a fantastic visitor experience.
- Company: Join RSPB Titchwell Marsh, a stunning nature reserve dedicated to conservation.
- Benefits: Enjoy flexible hours, a vibrant work environment, and the chance to make a difference.
- Why this job: Perfect for those who love nature and want to gain valuable customer service experience.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
- Other info: Positions available for 8 weeks starting August 2025; apply early for a chance to interview!
Two positions are available:
- Usual working days Monday, Tuesday and Wednesday working 15 hours per week. Minimum contract length 8 weeks commencing August 2025.
- Usual working days Thursday, Friday, Saturday and Sunday working 20 hours per week. Minimum contract length 8 weeks commencing August 2025.
This is an excellent opportunity to work in a busy visitor centre at one of Norfolk's most amazing nature reserves. This is a fixed term (minimum 8 weeks), part-time position for a Centre Assistant at RSPB Titchwell Marsh.
You will mainly be based in our new cafe but may also be required to work in our shop, with opportunities for additional hours. The main focus of the role is to serve customers food and drink and ensure they have the best experience possible. You will help maintain the cafe appearance and stock levels, process deliveries, operate the till, and respond to visitor enquiries in a friendly and professional manner.
In your application, please provide a CV and a Cover Letter which provides examples of where you have experience in the following:
- Customer service: Taking orders, providing recommendations, and handling customer complaints
- Food and drink preparation in a busy commercial kitchen: Making coffee, tea, and other hot and cold drinks, as well as hot and cold pastries, sandwiches, and other snacks
- Stock management: Checking stock levels, replenishing items, and rotating stock
- Cleaning: Cleaning the cafe, including floors, equipment, and tables
- Cash handling: Operating the till, taking payments, and counting the cash taken
- Health and safety: Following hygiene and health and safety regulations, and ensuring food is stored and cooked safely
- Work well in a team
- Attention to detail
- Ability to multitask
- Ability to follow instructions
The RSPB reserves the right to extend or make these roles permanent without further advertising dependent on business needs at the end of the contract term.
Closing date: 23:59, Sun, 6th Jul 2025
If your application meets the job requirements, we will contact you to arrange an interview and trial shift. We are looking to conduct interviews and trial shifts for this position as soon as suitable candidates present themselves, so please do not delay in applying.
Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.
As part of this application, you will be asked to provide a copy of your CV and complete a short form including a cover letter.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Part Time Seasonal Centre Assistant employer: RSPB
Contact Detail:
RSPB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Seasonal Centre Assistant
✨Tip Number 1
Familiarise yourself with the RSPB's mission and values. Understanding their commitment to conservation and community engagement will help you align your responses during the interview, showcasing your passion for nature and customer service.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your customer service skills. Think about times when you handled complaints or provided exceptional service, as these will be key points of discussion in your interview.
✨Tip Number 3
Practice your multitasking abilities. Since the role involves working in a busy café environment, consider simulating scenarios where you manage multiple tasks at once, such as taking orders while preparing drinks.
✨Tip Number 4
Show enthusiasm for teamwork. Be ready to discuss how you’ve successfully collaborated with others in previous roles, as this position requires a strong team dynamic to ensure a great visitor experience.
We think you need these skills to ace Part Time Seasonal Centre Assistant
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter specifically addresses the key responsibilities and skills mentioned in the job description. Provide concrete examples from your past experiences that demonstrate your customer service skills, food and drink preparation, and ability to work in a team.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer service, cash handling, or working in a busy environment. Use bullet points to clearly outline your responsibilities and achievements in these roles.
Showcase Your Skills: Include a section in your CV that lists relevant skills such as multitasking, attention to detail, and knowledge of health and safety regulations. This will help the employer see that you possess the qualities they are looking for.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RSPB
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you excelled in customer service. Highlight situations where you took orders, handled complaints, or provided recommendations to ensure a positive experience for customers.
✨Demonstrate Food and Drink Preparation Knowledge
Familiarise yourself with common food and drink items that might be served in a café setting. Be ready to discuss any relevant experience you have in preparing beverages or snacks, as well as your understanding of hygiene and safety regulations.
✨Emphasise Teamwork and Multitasking Abilities
Think of examples that illustrate your ability to work well in a team and manage multiple tasks simultaneously. This role requires collaboration and efficiency, so showing that you can thrive in a busy environment will be beneficial.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask during the interview. This shows your interest in the role and the organisation. You might inquire about the team dynamics, training opportunities, or how success is measured in this position.
