Operations Manager

About Milton Hill House
Set in 22 acres of tranquil parkland just 13 miles from Oxford, Milton Hill House is an elegant Georgian manor house offering a blend of historic charm and modern comfort. With 120 bedrooms, 20 meeting spaces, a restaurant, and leisure facilities, we host everything from business conferences to stunning weddings. We pride ourselves on warm service, attention to detail, and delivering exceptional guest experiences.

Role Overview
We are seeking an experienced, driven, and hands-on Operations Manager to lead the daily operational functions of the hotel. You will be responsible for overseeing the smooth running of all departments including Front of House, Housekeeping, Food & Beverage, and Events, ensuring consistent delivery of high service standards and driving commercial performance.

Key Responsibilities

• Lead, manage, and support operational department heads to ensure day-to-day excellence.
• Ensure high levels of guest satisfaction across all touchpoints, promptly addressing any issues.
• Implement and maintain service standards in line with brand expectations.
• Drive operational efficiency while maintaining quality and compliance with health & safety, hygiene, and licensing standards.
• Manage budgets, cost controls, and performance targets across departments.
• Collaborate closely with the Sales and Events teams to ensure seamless delivery of meetings, conferences, and weddings.
• Support recruitment, training, and development to build a motivated, service-driven team.
• Act as Duty Manager as required and support the General Manager in strategic planning and project delivery.

About You

• Proven experience in a similar Operations or Senior Departmental role within hotels or hospitality.
• Strong leadership skills with the ability to motivate and develop a high-performing team.
• A guest-first mindset with a genuine passion for hospitality.
• Excellent communication and problem-solving abilities.
• Commercial awareness with a good understanding of budgeting, forecasting, and KPIs.
• Flexibility to work across a 7-day operation, including weekends and evenings as required.

What We Offer

• A supportive and professional working environment.
• Career development and progression opportunities.
• Free meals on duty and uniform.
• On-site parking.
• Employee discounts across the group.

Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Milton Hill House. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.

We combine our spaces with a bigger family. Milton Hill House is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services.

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.