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- Tasks: Lead a team to tackle customer issues and enhance service quality.
- Company: Join a dynamic company near Fareham focused on exceptional customer experiences.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Make a real impact on customer satisfaction while developing your leadership skills.
- Qualifications: Experience in customer service management is essential; strong communication skills are a must.
- Other info: This role offers the chance to innovate and improve customer service processes.
The predicted salary is between 36000 - 60000 £ per year.
Customer Service Manager Our clients based close to Fareham have an exciting opportunity for a Customer Service Manager to join their team. The Customer Service Manager will lead a team of customer service advisors to efficiently and confidently address customer issues with order placement, order handing, service, delivery or condition of products. The Customer Service Manager will be responsible for meeting and exceeding the Customer Service KPIs and ultimately achieving exceptional customer satisfaction surveys from both customers and clients. Responsibilities: Oversee all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality Oversee all aspects of the order handling experience from order placement to order completion to troubleshoot processes and procedures and make improvements. Provides support to the customer service team to ensure excellent service delivery. Works collaboratively with the Sales teams ensuring that the customer journey is completed, resulting in minimal risk escalations. Works collaboratively with other company sites to ensure that end to end processes and procedures are adhered to and co…
Customer Service Manager employer: Latitude Recruitment Careers
Contact Detail:
Latitude Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarize yourself with common customer service KPIs and metrics. Understanding how these are measured will help you demonstrate your ability to meet and exceed expectations during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a customer service environment. Highlight specific situations where you improved processes or resolved conflicts, as this will showcase your leadership skills.
✨Tip Number 3
Research the company’s products and services thoroughly. Being knowledgeable about what they offer will allow you to speak confidently about how you can enhance the customer experience.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Leadership Experience: In your CV and cover letter, emphasize any previous leadership roles or experiences where you successfully managed a team. Provide specific examples of how you improved customer service quality or met KPIs.
Showcase Problem-Solving Skills: Demonstrate your ability to troubleshoot processes and improve customer service in your application. Use concrete examples from past experiences where you identified issues and implemented effective solutions.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific needs of the company. Mention how your skills align with their goals of achieving exceptional customer satisfaction and improving order handling processes.
How to prepare for a job interview at Latitude Recruitment Careers
✨Show Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific strategies you've used to motivate and support your team.
✨Understand Customer Service KPIs
Familiarize yourself with key performance indicators relevant to customer service. Be ready to discuss how you have met or exceeded these KPIs in previous roles, and share your approach to improving customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in customer service and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Collaborative Mindset
Since the role involves working closely with sales teams and other departments, be ready to talk about your experience in cross-functional collaboration. Share examples of how you've worked with others to enhance the customer journey and improve service delivery.
