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For Companies At a Glance
- Tasks: Support customers via live chat, email, and social media while troubleshooting issues.
- Company: Join Chip, a fast-growing fintech startup revolutionising wealth management for over 300,000 customers.
- Benefits: Enjoy remote work, a competitive salary, bonuses, private medical insurance, and 28 days holiday.
- Why this job: Be part of a mission-driven team that values creativity, collaboration, and personal growth.
- Qualifications: No specific experience required; just bring your passion for customer care and a positive attitude.
- Other info: Flexible shifts, annual training budget, and a fun, inclusive workplace culture await you.
The predicted salary is between 21000 - 25000 £ per year.
We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.
What you can expect to be doing:
- Dealing with all queries that come in through live chat, email and through social media.
- Troubleshooting technical issues and optimising user experience.
- Reporting bugs and UX issues to other members of the team.
- Active participation in app growth and development.
What we’re looking for:
- Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.
- You can get your head around a complex system quickly.
- You find it easy to juggle and prioritise different tasks.
- You’re chilled under pressure.
- You are friendly and naturally engaging with a positive can-do attitude to customer support.
- Committed to providing excellent customer support, written and verbal.
What we’re really looking for:
- Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.
- At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
PERKS
- £24,762 per annum
- Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000.
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- Flexible working arrangements
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year
- Annual training budget for courses, workshops, or conferences to help you advance your career.
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
- Company laptop
- Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup
Our Interview Process:
- Video screen with someone from our Talent team
- Short take-home test
- Video interview with the hiring manager & Team Lead
- Final interview with VP of Customer Support
About Chip
Our mission is to make our customers wealthy. We’re building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth.
Chip serves over 300,000 active customers and looks after over £6 billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.
Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs.
Our Values
- Be ACCOUNTABLE: Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible
- Be BOLD: Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers
- Be COLLABORATIVE: Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life.
It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Customer Support Executive (Remote within the UK) employer: Chip UK
Contact Detail:
Chip UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive (Remote within the UK)
✨Tip Number 1
Familiarise yourself with Chip's mission and values. Understanding what drives the company will help you align your responses during interviews, showcasing your genuine interest in their goals and culture.
✨Tip Number 2
Prepare to share personal stories that highlight your empathy and problem-solving skills. Since they value a friendly and engaging attitude, think of examples where you've successfully handled customer queries or resolved issues under pressure.
✨Tip Number 3
Research common technical issues related to customer support in fintech. Being knowledgeable about potential problems users might face can set you apart as a candidate who is ready to contribute from day one.
✨Tip Number 4
Showcase your flexibility and willingness to work varied shifts. Since the role requires working weekends and evenings, emphasising your adaptability will demonstrate that you're a reliable team player.
We think you need these skills to ace Customer Support Executive (Remote within the UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support. Emphasise your ability to handle queries through various channels like live chat, email, and social media, as well as any technical troubleshooting skills you possess.
Craft a Compelling Cover Letter: In your cover letter, express your genuine interest in Chip and the role. Share personal anecdotes that showcase your passion for customer care and how your background aligns with their mission to build the investment super app of the future.
Showcase Soft Skills: Highlight your soft skills such as empathy, communication, and the ability to remain calm under pressure. Provide examples of how you've successfully managed challenging customer interactions in the past.
Research the Company Culture: Familiarise yourself with Chip's values and culture. Mention in your application how you resonate with their collaborative and bold approach, and how you can contribute positively to their team dynamic.
How to prepare for a job interview at Chip UK
✨Show Your Passion for Customer Care
Make sure to express your genuine interest in customer support during the interview. Share personal stories or experiences that highlight your dedication to providing excellent service, as this aligns with what the company values.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've handled technical issues or challenging customer queries in the past. Use specific examples to illustrate your ability to troubleshoot and optimise user experience, which is crucial for this role.
✨Be Ready to Juggle Tasks
Since the role requires multitasking, be prepared to talk about how you prioritise different tasks under pressure. Share techniques you use to stay organised and efficient, as this will show your capability to thrive in a fast-paced environment.
✨Bring Your Personality to the Table
The company is looking for someone who can connect on a personal level. Don’t hesitate to share your interests outside of work, whether it's gaming, dancing, or any other hobby. This will help you stand out as a relatable candidate who fits into their team culture.
