Revenue Operations Lead

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to team: Expedia Group Media Solutions is dedicated to building strong media partnerships with travel advertisers, enabling them to use Expedia's network of differentiated travel brands and global sites to reach travelers around the world. We have revolutionized the way brands reach and connect to online travel consumers, emerging as a leader in online advertising among travel and e-commerce brands. With a growing product portfolio offering a multitude of advertising and sponsorship solutions, our Media Solutions team has built a peerless marketing platform for advertising partners to reach 78 million worldwide unique visitors to Expedia Group sites each month.

Are you passionate about optimizing revenue from an operations perspective? Join our dynamic, results-driven team at the forefront of contract review, and revenue and billing analysis within the global Media Solutions organization. At Revenue Operations, our mission is to amplify advertising sales revenue across brands. We’re looking for a proactive individual, eager to learn and contribute, with an emphasis on global collaboration, data integrity and efficiency. If this sounds like you, we want to hear from you!

In this role you will:

• Evaluate complex advertising contracts and insertion orders, identifying and mitigating risks while driving solutions to challenges.
• Serve as the primary contact for intricate, global RFPs/Tenders, overseeing the entire process end-to-end, through submission, and providing outstanding support.
• Manage escalated requests for Display and Performance products via Salesforce with precision and punctuality, offering support where necessary.
• Partner with relevant teams to address revenue-related challenges, ensuring we achieve our business goals and optimize revenue.
• Address issues and business needs across Salesforce, Oracle, and Adobe Sign to bolster our financial processes and compliance.
• Triage data and revenue recognition errors related to invoicing, working to resolve in a timely manner.
• Lead revenue operations and maintain financial compliance for designated global products, regions, or brands.
• Drive small to medium size projects, and/or provide project support for additional large-scale initiatives, as needed.
• Respond promptly to audit requests from both internal and external sources, sharing consolidated findings with Sr. Manager.
• Deliver ad-hoc training sessions to various teams within Expedia Group and Media Solutions.
• Invest in personal growth, understanding biases, leveraging strengths, and being open to feedback.

Experience and qualifications: You’ll fit this role if you have:

• Professional customer service skills, solutions-oriented mindset, desire to help through a positive approach and passion for the customer experience.
• Advanced knowledge in the digital media and advertising industry, with a strong understanding of contract review.
• Developed analytical skills, detail oriented, ability to take ownership of the work assigned, proactive and deliver results timely, reliably, and correctly.
• Commitment to data integrity and a proactive, problem-solving mindset.
• Independently driven to learn new applications, technologies, and skills.
• Ability to create detailed process flows and frameworks, to guide the adoption of change and ensure understanding.
• Demonstrated ability to prioritize, work independently and the ability to handle multiple tasks and tight deadlines with confidence and ease.
• Experience training and coaching peers in areas of moderate complexity.

This role requires a Bachelor's degree and/or 4+ years previous experience in advertising, compliance and/or financial background. 4+ years working in a global, multi-cultural organization. English required (and for some positions a second language). Experience working with MS Office suite; intermediate to advanced Excel skills required. Intermediate project management skills. Experience with Salesforce, Google Ad Manager, Order Management Systems, Tableau and Oracle strongly preferred.

Accommodation requests: If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.