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- Tasks: Lead the Offset Mortgage Redesign Project by mapping processes and identifying improvements.
- Company: Join a dynamic financial services company focused on enhancing customer experiences.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Make a real impact on customer journeys while working in a fast-paced, collaborative environment.
- Qualifications: Experience in mortgage processes and ability to work independently are essential.
- Other info: Ideal for those with Lean Six Sigma qualifications or experience in financial services projects.
The predicted salary is between 43200 - 72000 £ per year.
We have a demand for a Senior Business Analyst to work on the Offset Mortgage Redesign Project. Their specific piece of work will be mapping the as is processes and then identifying improvements to the business processes, ideally by applying the Lean Six Sigma process improvement approach. Work with the Customer Journey team to analyse the current customer journey identifying where the process improvements can be made to optimise the customer journey, enhancing customer experience and removing pain points.
Required skills and experience:
- Must Have skills:
- Mortgage process experience
- Ability to independently work as the only Senior Business Analyst on a piece of work.
- Ability to handle ambiguity and being able to progress analysis work without having all the details clarified.
- Experience of the waterfall software development lifecycle.
- Working in a regulated environment, ideally in financial services.
- Ability to hit the ground running on an in-flight project which is moving at pace.
- Previous experience of working on a financial services treasury management system or treasury project.
- Lean Six Sigma belt or BCS or IIBA Business Analysis qualification.
- Delivering As is process maps for the Offset Mortgage process.
- Identify improvements to these processes ideally by applying Lean Six Sigma process improvement approach.
- Working with the customer journey team to identify improvements to the customer journey and finally mapping the and gaining sign off to the to be processes.
Ensuring the timely and accurate delivery of all analysis, which will include but won't be limited to:
- Mapping the as is processes.
- Identification of:
- Lean Six Sigma process improvements.
- Performance metrics for the to be process.
- Risks in the to be process and their mitigation.
- Organisational structure changes needed to accommodate to be process.
- Improvement to and impacts on the customer journey.
- Business requirements for any system changes.
Accountability for the production and delivery of key business analysis documents, including but not limited to:
- BA approach and plan.
- Business Design Document.
- Requirements Catalogue.
Effectively collaborating with the project team and subject matter experts to successfully deliver the above.
Senior Business Analyst employer: Avance Consulting
Contact Detail:
Avance Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Analyst
✨Tip Number 1
Familiarise yourself with the Offset Mortgage process and current customer journey. Understanding these areas will allow you to speak confidently about potential improvements during discussions with our team.
✨Tip Number 2
Brush up on your Lean Six Sigma knowledge, especially if you have a belt certification. Being able to demonstrate your expertise in process improvement methodologies will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you've handled ambiguity in past projects. We value candidates who can navigate uncertainty and still deliver results, so have examples ready that showcase your problem-solving skills.
✨Tip Number 4
Network with professionals in the financial services sector, particularly those with experience in mortgage processes. Building connections can provide insights and potentially lead to referrals that may help your application stand out.
We think you need these skills to ace Senior Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mortgage process experience and any relevant qualifications, such as Lean Six Sigma or business analysis certifications. Use specific examples that demonstrate your ability to work independently and handle ambiguity.
Craft a Compelling Cover Letter: In your cover letter, explain why you're the perfect fit for the Senior Business Analyst role. Discuss your experience with the waterfall software development lifecycle and how you've successfully delivered process improvements in previous roles.
Showcase Relevant Projects: If you have worked on similar projects, especially in financial services or treasury management systems, be sure to mention these. Detail your contributions and the outcomes achieved, particularly in relation to customer journey enhancements.
Highlight Collaboration Skills: Emphasise your ability to collaborate effectively with project teams and subject matter experts. Provide examples of how you've worked with others to deliver key business analysis documents and improve processes.
How to prepare for a job interview at Avance Consulting
✨Showcase Your Mortgage Process Knowledge
Make sure to highlight your experience with mortgage processes during the interview. Be prepared to discuss specific examples of how you've navigated complex mortgage scenarios and any improvements you've implemented in past roles.
✨Demonstrate Your Problem-Solving Skills
Since the role requires handling ambiguity, be ready to share instances where you've successfully progressed analysis work without having all the details. Discuss your approach to problem-solving and how you adapt to changing circumstances.
✨Familiarise Yourself with Lean Six Sigma
If you have a Lean Six Sigma belt or relevant qualifications, make sure to mention them. Prepare to explain how you've applied Lean Six Sigma principles in previous projects, particularly in process mapping and improvement.
✨Prepare for Collaboration Questions
As collaboration with the Customer Journey team is crucial, think of examples that demonstrate your ability to work effectively with others. Be ready to discuss how you've collaborated on projects to enhance customer experiences and streamline processes.
