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- Tasks: Join a friendly team to manage and operate travel groups in the UK.
- Company: A dynamic travel company based in London, specialising in inbound tourism.
- Benefits: Enjoy a competitive salary, hybrid working options, and great perks after probation.
- Why this job: Be part of a vibrant culture while making travel dreams come true for clients.
- Qualifications: Fluency in English and French, plus strong customer service skills required.
- Other info: Experience in inbound tourism is a plus; apply now to kickstart your career!
The predicted salary is between 16200 - 16800 £ per year.
Amazing opportunity for a French Speaking Operations Executive to join a friendly team in London. We are looking for good knowledge of the UK as a destination and fluency in English and a second language (French). You will be responsible for quoting and operating incoming travel groups to the UK, and to confirm all services required in good time.
Job Purpose:
- To work closely with senior operators in order to develop and grow incoming groups
- Quote & operate groups in a successful, profitable and professional manner
Job Specification:
- To maintain good relations with all clients and suppliers at all times
- To respond to requests from clients accurately and in a timely manner
- Follow up of quotation sent out in order to convert requests into confirmed bookings
- Ensure the smooth operations of all groups (i.e. booking all services, issuing vouchers, invoicing clients)
- Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies
- Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory
- Follow up with client after travel to ensure maximum satisfaction
- Minimise accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems
- Check financial details of each booking and to ensure profit/loss is identified on the reservation system accurately (TourPlan)
Candidate Specification:
Requirements:
- Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
- Exceptional customer service and result driven
- Ability to work under pressure
- Highly accurate with an excellent attention to detail
- Fluency in English
- Fluency in French
- Ability to make decisions and to work on own initiative
Desirable:
- Fluency in any other European language
- Experience within the inbound tourism industry in the UK and Ireland
The Package:
Salary range £27-28k+ pa dependent on experience. Opportunity for hybrid working after 6 month probationary period. Plus other excellent benefits also.
Interested? If you are keen to be considered for this fantastic role and feel you meet the desired requirements please submit your CV via the Apply button online or send your CV directly to michae@traveltraderecruitment.co.uk.
Group Operations Executive (French speaking) employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Operations Executive (French speaking)
✨Tip Number 1
Familiarise yourself with the UK travel industry, especially the inbound tourism sector. Understanding key destinations, popular attractions, and current trends will help you stand out during interviews.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves liaising with suppliers for the best rates, being able to demonstrate your ability to negotiate effectively can give you an edge.
✨Tip Number 3
Showcase your customer service experience. Be prepared to discuss specific examples of how you've successfully managed client relationships and resolved issues in a timely manner.
✨Tip Number 4
Practice your language skills! Since fluency in French is essential, consider engaging in conversations or role-playing scenarios that mimic real-life situations you might encounter in the role.
We think you need these skills to ace Group Operations Executive (French speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations and customer service, especially within the inbound tourism industry. Emphasise your fluency in both English and French, as well as any other relevant languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the travel industry. Mention specific experiences where you've successfully managed groups or provided exceptional customer service, and explain why you're excited about this opportunity.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Word, Excel, and Outlook. Provide examples of how you've used these tools in previous roles to manage operations effectively.
Showcase Your Knowledge of the UK: Demonstrate your understanding of the UK as a travel destination. Include any personal experiences or insights that could be beneficial in quoting and operating travel groups, showing that you can provide valuable information to clients.
How to prepare for a job interview at Travel Trade Recruitment
✨Brush Up on Your French
Since fluency in French is a key requirement, make sure to practice your language skills before the interview. Be prepared to answer questions in French and demonstrate your ability to communicate effectively with clients.
✨Know Your UK Tourism
Familiarise yourself with popular destinations, attractions, and travel trends in the UK. This knowledge will help you answer questions confidently and show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to handle pressure and resolve issues, as these are crucial in the operations executive position.
✨Demonstrate Attention to Detail
Given the importance of accuracy in quoting and operating travel groups, be ready to discuss how you ensure precision in your work. You might even want to bring along examples of your previous work that showcase your attention to detail.
