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- Tasks: Lead operations for a diverse portfolio of over 40 clients, ensuring smooth contract management.
- Company: Join a market-leading facilities management business with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, car allowance, and an excellent benefits package.
- Why this job: Be part of a dynamic team, driving operational excellence and client relationships in a growing sector.
- Qualifications: 5+ years in Facilities Management; experience managing multi-site contracts valued over £10 million preferred.
- Other info: Location ideally around London/Cambridge; travel required for client meetings.
The predicted salary is between 68000 - 102000 £ per year.
Location: London/Cambridge
Salary: £80,000-£90,000 + Car Allowance + Excellent Benefits Package
We offer a truly unique opportunity to join a market-leading facilities management business in the newly created role of Operations Director. This is a key role where you will be pivotal in developing, maintaining, and enhancing relationships with clients and key stakeholders. The expectation is that you will provide excellent operational leadership, ultimately being responsible for the smooth day-to-day running of contracts within your remit.
This role will involve managing a multitude of clients across the UK, with full accountability for over 40+ clients, with a combined contract value of circa £15 million. The ideal location for this candidate is around the London/Cambridge region, and you must be prepared to travel as and when required. The contracts are mainly Hard FM with a mix of new and longstanding clients. You will have a large and diverse team to manage, with approximately 5 direct reports. The team is large and loyal, providing great support to the Operations Director when needed.
Other responsibilities include:
- Accountable for the financial performance of the contracts
- Full P&L Responsibility
- Ensure all risks related to SHEQ (safety, health, environment, and quality) are effectively managed
- Develop effective working relationships with operational personnel, business partners, suppliers, and sub-contractors
- Maintain a strong relationship with clients, staff, and sub-contractors
- Set, monitor, and control SLAs
- Seek out potential growth opportunities within the contract where possible
- Maintain a positive and successful relationship with each client, working closely to ensure a strong partnership
Candidate Profile:
- Proven or successful background managing multi-site contracts, ideally with a value of over £10 million
- Technical background is an advantage but not essential
- Previous management experience within FM, Building Services, or Engineering sectors
- 5+ years' experience in the Facilities Management sector
- Excellent communication skills
- Hardworking and driven individual committed to the job
- Commercially aware with the ability to spot opportunities
Contact Detail:
HVAC Total FM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director - UK
✨Tip Number 1
Network with professionals in the facilities management sector, especially those who have experience managing multi-site contracts. Attend industry events or join relevant online forums to connect with potential colleagues and clients.
✨Tip Number 2
Research the company thoroughly, including their current contracts and client relationships. Understanding their operational challenges and successes will help you tailor your discussions during interviews and demonstrate your genuine interest.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to manage large teams and complex contracts. Highlight your achievements in improving operational efficiency and client satisfaction.
✨Tip Number 4
Familiarise yourself with the latest trends and technologies in facilities management. Being knowledgeable about innovations in hard services can set you apart as a forward-thinking candidate who can drive growth and efficiency.
We think you need these skills to ace Operations Director - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing multi-site contracts and showcases your leadership skills. Emphasise any relevant achievements in the Facilities Management sector, particularly those that demonstrate your ability to handle contracts valued over £10 million.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Operations Director role and explain why you are a great fit. Mention your experience with client relationships and operational leadership, and how you can contribute to the company's success.
Highlight Relevant Experience: When detailing your work history, focus on roles that involved financial performance accountability and P&L responsibility. Use specific examples to illustrate your ability to manage risks related to SHEQ and your success in developing strong partnerships with clients and stakeholders.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples of how you've effectively communicated with diverse teams, clients, and subcontractors. This could include leading meetings, resolving conflicts, or negotiating contracts.
How to prepare for a job interview at HVAC Total FM Recruitment
✨Showcase Your Leadership Skills
As an Operations Director, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to inspire and motivate others.
✨Understand the Financials
With full P&L responsibility, it's crucial to show your understanding of financial performance. Brush up on key financial metrics and be ready to discuss how you've managed budgets and improved profitability in previous roles.
✨Demonstrate Client Relationship Management
This role requires maintaining strong relationships with over 40 clients. Prepare to share examples of how you've built and maintained client relationships, particularly in challenging situations. Emphasise your communication skills and ability to foster partnerships.
✨Be Ready for Technical Discussions
While a technical background isn't essential, having some knowledge of Hard FM and related sectors will be beneficial. Familiarise yourself with industry trends and be prepared to discuss how you can leverage technical expertise within your team to enhance service delivery.
